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Exam 8: Adapting Organizations to Todays Markets

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Question 61

Multiple Choice

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Which of the following describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?

A) Reinventing
B) Restructuring
C) Radical reorganizing
D) Extroverted reorganizing

E) None of the above
F) A) and D)

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Question 62

Multiple Choice

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A ____________ organization is characterized by direct two-way lines of responsibility,authority,and communication running from the top to the bottom of the organization,with all people reporting to only one supervisor.

A) matrix
B) cross-functional
C) line
D) line-and-staff

E) A) and B)
F) None of the above

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Question 63

Multiple Choice

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The ___________ is the nerve center of the informal organization.

Dividing tasks into smaller jobs is called:

The key people in a company's grapevine typically have considerable influence in the organization.

Rapid Response Security Firm,a company that provides on-site security services for malls and other retail environments needs to review current procedures used by its professional officers to make certain they are in compliance with new laws.On crucial issues such as this,it is more important to gather information through the informal organization,as opposed to the formal organization.

At Dilly-Dally Sportswear Store a manager needs to be called to the front of the store and sign-off on every return that a cashier performs.The CEO continues this policy because he wants every manager to "look those customers right in the eye" and "stake their job on taking those items back." Clearly,Dilly-Daly empowers its employees to make decisions at their jobs.

The ____________ of a business firm is the system that details lines of authority,responsibility,and position,similar to the structure on organization charts.

What is a cross-functional,self-managed team? Who would serve on such teams? Why do cross-functional,self-managed teams often lead to networking?

Bryce is a manager at a car seat manufacturing company.He believes that it is very important and less confusing if each worker has only one boss.Bryce's view is consistent with Fayol's unity of command principle.

The informal organization appears as dashed lines on a firm's organizational chart.

Businesses seldom create separate departments to serve customers with different needs.

Which of the following is true of cross-functional teams?

_____________ is using communications technology and other means to link organizations and allow them to work together on common objectives.

_________ is the term used to describe those functions that a firm can do as well or better than others.It agrees to perform these functions in-house,rather than outsourcing.

Departments are functional units within the business such as sales,accounting,finance,and marketing.

Weber believed that employees should be empowered to make their own decisions.

Due to more emphasis on empowerment and more talented and better-educated lower level management,span of control in organizations has __________.

Discuss Max Weber's views on organization theory.

An advantage of decentralized authority is that those individuals closest to the customers and more familiar with local conditions make decisions.