Question 1

___________ is the characteristic of work concerned with the degree of freedom,independence and discretion an employee has in scheduling work and determining procedures.

Accepted Answer

A)   Autonomy
B)   Interdependence
C)   Feedback
D)   Task significanceE) B) and D)
F) C) and D)

Question 2

In the Hawthorne studies,employees were involved in the planning of the experiments.This caused employees to:

Accepted Answer

A)   set rather simple,easily attainable goals.
B)   become distracted and thus reduced productivity.
C)   believe that management respected their ideas,which motivated them.
D)   have high levels of productivity,but show disrespect for the managers in their test area.E) B) and C)
F) B) and D)

Question 3

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Accepted Answer

A) True 
 B)False

Question 4

One way for a firm to improve motivation of employees is to establish special rest rooms,dining areas,and parking areas for top executives.

Accepted Answer

A) True 
 B)False

Question 5

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Accepted Answer

A) True 
 B)False

Question 6

Abraham Maslow thought that once needs at one level of his hierarchy were met:

Accepted Answer

A)   motivation would diminish.
B)   another,higher order need would emerge to motivate that person.
C)   that type of need would never again be an effective motivator.
D)   he or she would become more interested in lower-level needs.E) None of the above
F) A) and B)

Question 7

Brandon's manager often tells his employees "there isn't a lot of time for chit-chat on the job.If you want to give us your opinion,as a believer in open communication,I'll gladly give you your chance to speak your mind,on your way out!" This manager is up to date on the purpose of the exit interview,as an important source of feedback for companies.Open communication always begins at this juncture.

Accepted Answer

A) True 
 B)False

Question 8

The generation born between 1980 and 2000 is known as Generation:

Accepted Answer

A)   We
B)   Me two
C)   Y
D)   ZE) A) and D)
F) All of the above

Question 9

Ellen supervises several employees in the accounting department of a large corporation.She makes it a priority to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

Accepted Answer

A) True 
 B)False

Question 10

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Accepted Answer

A) True 
 B)False

Question 11

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Accepted Answer

A) True 
 B)False

Question 12

Referring to the Connecting Across Borders box titled,"Respecting Cross-Cultural Boundaries," why is this competency important in the business world?

Accepted Answer

A)   Understanding the cultural diversity of your employees can enhance the development of your brand and your international markets.
B)   Once your business understands the traditions of people in other countries,there is little need to spend money increasing the workforce,internationally,because the domestic employees will be able to penetrate new markets abroad.
C)   It emphasizes the understanding of domestic and international trade laws.
D)   It teaches us that the age of a culture has very little to do with how we approach it.E) C) and D)
F) B) and C)

Question 13

Gen Xers are difficult to motivate because they lack ambition.

Accepted Answer

A) True 
 B)False

Question 14

Charlie,the CEO of Collier Chemical,likes to boast that his company offers the highest salaries in the industry,has excellent working conditions,and has clear and consistent company policies.Yet he admits his workforce is not highly motivated.Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it focuses on:

Accepted Answer

A)   interactive factors.
B)   motivating factors.
C)   altruistic factors.
D)   hygiene factors.E) A) and C)
F) A) and B)

Question 15

A strength of Generation X managers is likely to be their:

Accepted Answer

A)   loyalty to the firm.
B)   individualistic approach to problem solving.
C)   ability to provide feedback to employees.
D)   willingness to sacrifice other aspects of their lives to achieve success in the workplace.E) All of the above
F) None of the above

Question 16

Theory Y managers prefer:

Accepted Answer

A)   to closely supervise their employees.
B)   micro-management and a strong degree of control over subordinates.
C)   empowerment and letting employees design solutions.
D)   limited authority,but a significant amount of responsibility given to employees.E) A) and D)
F) C) and D)

Question 17

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Accepted Answer

A) True 
 B)False

Question 18

According to the Connecting with Small Business box,"A Little Fun Can Be Big a Motivator",

Accepted Answer

A)   Relationship building is detrimental to task completion and diverts attention from the need to be profitable.
B)   Small businesses are less likely to be able to devote funds toward employee motivation strategies.
C)   Employees in small businesses have broader responsibilities and more opportunity for open communication.
D)   Positive and negative reinforcement techniques work better than other motivational theories in small business environments.E) A) and C)
F) A) and B)

Question 19

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Accepted Answer

A)   Is the reward for completing the task worth the effort involved?
B)   Are other employees working on the same type of task?
C)   Is this task more difficult than my previous work?
D)   How often will I be expected to do this task?E) C) and D)
F) B) and D)

Question 20

Describe the contributions of scientific management to improving worker productivity.What are some of the limitations of this approach?

Accepted Answer

The keys to the scientific management ap...

Exam 10: Motivating Employees

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Correct Answer
verified

Correct Answer
verified

___________ is the characteristic of work concerned with the degree of freedom,independence and discretion an employee has in scheduling work and determining procedures.

Correct Answer
verified

Gen Xers are difficult to motivate because they lack ambition.

Correct Answer
verified

A strength of Generation X managers is likely to be their:

Correct Answer
verified

Ellen supervises several employees in the accounting department of a large corporation.She makes it a priority to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

Correct Answer
verified

Abraham Maslow thought that once needs at one level of his hierarchy were met:

Correct Answer
verified

According to the Connecting with Small Business box,"A Little Fun Can Be Big a Motivator",

Correct Answer
verified

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Correct Answer
verified

The generation born between 1980 and 2000 is known as Generation:

Correct Answer
verified

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Correct Answer
verified

One way for a firm to improve motivation of employees is to establish special rest rooms,dining areas,and parking areas for top executives.

Correct Answer
verified

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Correct Answer
verified

In the Hawthorne studies,employees were involved in the planning of the experiments.This caused employees to:

Correct Answer
verified

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Correct Answer
verified

Describe the contributions of scientific management to improving worker productivity.What are some of the limitations of this approach?

Correct Answer
verified
The keys to the scientific management ap...
View Answer

Theory Y managers prefer:

Correct Answer
verified

Correct Answer
verified

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Correct Answer
verified

Referring to the Connecting Across Borders box titled,"Respecting Cross-Cultural Boundaries," why is this competency important in the business world?

Correct Answer
verified

Exam 10: Motivating Employees

The results of the Hawthorne studies encouraged researchers to begin studying human motivation and managerial styles that lead to higher productivity.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

___________ is the characteristic of work concerned with the degree of freedom,independence and discretion an employee has in scheduling work and determining procedures.

Correct AnswerverifiedShow Answer

Gen Xers are difficult to motivate because they lack ambition.

Correct AnswerverifiedShow Answer

A strength of Generation X managers is likely to be their:

Correct AnswerverifiedShow Answer

Ellen supervises several employees in the accounting department of a large corporation.She makes it a priority to give her subordinates direct and clear information about their job performance.Ellen's efforts are likely to improve worker motivation.

Correct AnswerverifiedShow Answer

Abraham Maslow thought that once needs at one level of his hierarchy were met:

Correct AnswerverifiedShow Answer

According to the Connecting with Small Business box,"A Little Fun Can Be Big a Motivator",

Correct AnswerverifiedShow Answer

Theory Y managers assume that most people are capable of using a relatively high degree of imagination and creativity to solve problems.

Correct AnswerverifiedShow Answer

The generation born between 1980 and 2000 is known as Generation:

Correct AnswerverifiedShow Answer

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

Correct AnswerverifiedShow Answer

One way for a firm to improve motivation of employees is to establish special rest rooms,dining areas,and parking areas for top executives.

Correct AnswerverifiedShow Answer

U.S.workers value being treated fairly.According to equity theory,if things seem unfair,they will either do their best to make them equitable either by withholding effort,increasing effort,or by rationalizing that they are undeserving of the same as others.

Correct AnswerverifiedShow Answer

In the Hawthorne studies,employees were involved in the planning of the experiments.This caused employees to:

Correct AnswerverifiedShow Answer

According to Victor Vroom,which of the following questions is an employee likely to ask before deciding to exert his or her maximum effort toward completing a task?

Correct AnswerverifiedShow Answer

Describe the contributions of scientific management to improving worker productivity.What are some of the limitations of this approach?

Correct AnswerverifiedThe keys to the scientific management ap...View AnswerShow Answer

Theory Y managers prefer:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Skill variety is one of the characteristics of work that lead to improved motivation and performance.

Correct AnswerverifiedShow Answer

Referring to the Connecting Across Borders box titled,"Respecting Cross-Cultural Boundaries," why is this competency important in the business world?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The keys to the scientific management ap...
View Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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