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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 61

True/False

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On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

A) True
B) False

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Question 62

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A mentor is a manager who supervises,coaches,and guides selected lower-level employees,and generally acting as their organizational sponsor.

A) True
B) False

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Question 63

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As an important step in the human resource selection process,which of the following will expedite the process of conducting background investigations and promises to get suitable results?

Greg,a control room engineer at Tri State Power,Inc.'s nuclear power plant regularly practices handling emergency situations in a computerized mockup that duplicates the sights,sounds,and experiences of a real control room under emergency conditions.TriState uses _______ to train its engineers.

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

At Friendly Financial Consulting,employees are allowed to choose what time they start each workday,as long as they arrive between the hours of 7:00 a.m.and 10:00 a.m.They must be on the job from 10:00 a.m.until noon and from 1:00 p.m.until 3:00 p.m.They are required to work a total of 8 hours each day,so the earlier they arrive,the earlier they can leave.This is a ___________ system.

Several years ago,Drew's company sent him to Massachusetts Institute of Technology for an intensive program of leadership and business communication training.Although expensive,the firm was committed to investing in the development of key employees for the purpose of retention and promotion.This type of managerial development is known as off-the-job courses and training.

After preparing a job analysis,the next step in the human resource planning process is to:

Ben Eisner is a HR manager at Claymont Communications.Which of the following tasks would Ben perform as a part of the human resource planning process?

Mini-Case Dee Pozitt had been the assistant human resource director at Fleesum Financial Services for a bit more than a year when the company's human resource director was injured in a sky diving accident.Because of his injuries the director would be unable to work for several months.Howie Fleesum,the company's CEO,decided to name Dee the acting director of human resources.Though she had been at the firm for a shorter period of time than most other managers,he felt that her position as the director's assistant had given her insights into the company's human resource issues that the other managers lacked.He also was very impressed by the glowing performance appraisal Dee recently received from the director,her peers,and even subordinates.Before accepting the position as acting director,Dee made sure that Mr.Fleesum recognized her authority to implement some major changes in policies she and the director had been planning before his accident.The changes were intended to make the company more responsive to the needs of employees,thus improving morale and reducing worker turnover.Although Dee was sorry the director was injured,she was pleased that Mr.Fleesum had confidence in her and was willing to give her the authority to implement important new programs.The only aspect of her opportunity that worried her was the resentment and hostility she sensed from a few of the older,more experienced managers.One of the most hostile coworkers was a fellow named Mort Gage.Dee decided she had better talk to Mort and find out why he was so upset. -Dee's performance appraisal allowed the director to evaluate her performance,but also allowed peers and subordinates to provide feedback as well.This type of appraisal is called a(n) :

In 2008,Congress passed the Americans with Disabilities Amendments Act.What was the scope of the changes?

Many firms now offer their employees ___________ benefits,such as on-site haircuts and free breakfasts,which help employees maintain a balance between work and family life.

According to the Connecting with Small Business box,which of the following strategies can be used to attract qualified employees to work for a small business?

Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses?

Besides increasing productivity,a good training program can increase a firm's retention rates.

Robotek International is a rapidly growing firm specializing in the production of sophisticated robots.One of the major problems Robotek is likely to face is a shortage of qualified workers.

Which of the following is a challenge that is facing the human resource managers of today?

Today,fringe benefits account for approximately ______ percent of total payroll costs.

Part-time workers,temporary workers,and seasonal workers are defined by the HR department as ___________________.

A job ___________ is a statement that identifies the objectives of a job,the type of work to be done,the responsibilities and duties that are associated with the job,the working conditions,and the relationship of the job to other functions.