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Exam 8: Adapting Organizations to Todays Markets

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Question 111

Multiple Choice

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Zach recently got his Ph.D.in analytical chemistry and was fortunate to be asked to join the Weilman Lab at a prestigious eastern university.After a month on the job,he remarked to another graduate student at his former university that the spirit of help and cooperation at the Weilman lab was remarkable.He enjoyed going to work each day and sometimes exchanged calls with other lab partners in the evening with ideas to improve each other's experiments.Zach remarked,"Now I know why this lab is considered one of the best in the nation!" Zach is referring to:

A) the formal organization.
B) the inverted organization.
C) the balanced organization.
D) the organizational culture.

E) B) and D)
F) A) and D)

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Question 112

Multiple Choice

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In an inverted organization,the job of management is to:

A) closely monitor employee performance.
B) establish rules and regulations to guide worker behavior.
C) make all of the basic decisions.
D) assist and support front-line people.

E) B) and C)
F) A) and D)

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Question 113

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Due to the competitive nature of companies that compete for the same customers,cross-functional teams never consist of individuals from more than one firm. Cross-functional teams often include employees who work for firms that have teamed-up together to produce a product or service.Sometimes teams are interfirm,meaning from two or more companies.

Today's preference to flat vs.tall organization structures is mainly due to a flat organization's ability to:

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

An organization that has contact people at the top and the chief executive officer at the bottom is known as a(n) :

It is strategically not sensible for a firm to consider asking suppliers and customers to join a cross-functional self-managed team that is testing iterations of future products. By going beyond company borders and including others on a cross-functional self-managed team,a firm can learn first-hand from suppliers and customers about market trends that affect its business.

Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?

Weber had a great deal of faith in managers.He was confident that a firm would do well if employees simply did as they were told.

Heather works as a sales representative for the Westerly Company.She really enjoys working for Westerly,because the company treats her and other sales representatives as highly valued employees.Sales reps at Westerly are given freedom and flexibility in their relationships with customers.While there are only a few layers of management at Westerly,Heather has found that these managers try their best to support and assist her efforts.Based on Heather's experience,it appears that Westerly is a(n) :

An advantage of a line-and-staff organization is that it provides people that advise and assist line managers as they perform their jobs.

A firm's informal organization refers to the structure that identifies the authority,responsibility,and position of people within the organization.

An advantage of a tall organization is that it ensures fast and efficient communications throughout the organization.

Julio is the owner of Celebration,Inc.a small party supply company.The company provides tents,tables,chairs,and related paraphernalia for wedding,Bar Mitzvah,Bot Mitzvah,graduation,birthday,and other celebratory events.As sales have increased,the organization has hired more personnel and departmentalized to more efficiently handle purchasing,sales,service,and accounting.Everyone is still responsible for achieving company goals.Upon seeing Celebration's organization chart,you agree it uses a line organization model. Many small businesses begin as line organizations.In a line organization model everyone in the organization is responsible for achieving the company goals.

Whirlpond,a manufacturer of home appliances,has historically produced the components for their products.However,Whirlpond now contracts with other firms to produce these components.This strategy of __________ is a current trend among U.S.manufacturers.

Introducing change into an organization is an easy task for a manager.

Alleta Publishing Company,Inc.is considering the use of cross-functional teams.In order to be most effective,Alleta should include customers as members of the teams. Cross-functional teams work best when the ideas of customers are brought into the organization.The best way to do this is to actually include customers on the teams.

The grapevine refers to the formal channel used for confidential communications between members of top management.

An organization chart shows who is accountable for the completion of specific work and who reports to whom.

What is a matrix organization? What advantages and disadvantages are associated with this type of organization?