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Exam 7: Management and Leadership

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Question 141

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Because of their importance and skills,few managers lost their jobs in the economic crisis of 2008-2010.

A) True
B) False

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Question 142

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At Lifeline Pharmaceuticals,highly regarded research personnel rely on top management to provide strategic direction.Beyond that,researchers work on their own to develop new drugs to satisfy customer needs and company profit objectives.Middle management at Lifeline practice ____________.

A) free-rein leadership
B) consultative leadership
C) projectory leadership
D) autocratic leadership

E) A) and B)
F) A) and C)

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Question 143

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Managers must earn the trust of their employees.

Which of the following should form the foundation of a firm's control system?

___________ skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

Accounting and finance are important for control systems because they provide the numbers management needs to evaluate progress.

Which of the following activities is part of the organizing function of management?

Mini-Case Lauzy Fare left his position as senior vice president at Blue Skies Electronics a few weeks ago to become the new CEO of Idle Time Gaming.Before joining the new company,Lauzy spent time studying Idle Time's competitive position and talking to employees in all divisions and at all levels of the organization.Based on his findings,Lauzy believes that Idle Time has potential,but also faces some serious challenges if it expects to grow. Lauzy found that when confronted by him,most of Idle Time's professional employees seemed almost afraid to express their opinions.He learned that Otto Craddick,the previous CEO and founder of the company viewed himself as the boss,and,as such,micromanaged every aspect of the business.This discouraged employees from using their own initiatives and ideas to solve problems.For example,Otto required sales and service representatives to get his approval before they made any major commitments to customers.Otto's policy prevented the organization from responding quickly to customer requests,so sales were lost.Unlike his predecessor,Lauzy believes it is important for sales and service personnel to be able to deal with many types of customer requests without needing approval from top management.He is confident that giving employees the authority and flexibility to deal with customers,and providing them with the training and resources to help them do so,will improve morale within the company,create customer satisfaction,and grow revenues. Lauzy also wants to make workers throughout the organization feel more appreciated.He plans to continue meeting with them on a regular basis to seek their advice.He hopes his work colleagues will eventually respond to his leadership style.He has already encouraged middle managers to get employees more involved in decision-making,and has suggested some problem solving techniques the managers could try. Although he thought that changing the rigidity of the company culture would be his first challenge at the new firm,Lauzy quickly realized that there were no standards in place to measure the progress of changes in internal morale,customer satisfaction,and profitability.He has asked managers in those departments to spend more time setting performance standards and then monitoring actual performance.Lauzy is confident that in a relatively short period of time internal changes will lead to good company performance.As a member of top management,Lauzy performs a variety of important tasks. -Lauzy's decision to establish well-defined standards for monitoring performance means that he expects management to seriously engage in the _________ function of management.

Although top managers most often possess these skills,they usually make less use of __________ skills than supervisory managers.

In order for standards to be useful in the controlling process,they must have certain characteristics.One of these characteristics is that they must be:

According to the Spotlight on Small Business box in Chapter 7,one of the keys to the success of the Blue Man Group has been:

The SWOT analysis focuses only on the internal activities of the firm,while a PERT analysis is used to review the external environment in which the firm operates.

_____________ involves creating a vision for others to follow,establishing corporate values and ethics,and transforming the way an organization does business so that it is more effective and efficient.

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

A(n) __________ is used by an organization to show who is accountable for the completion of specific work and who reports to whom.

Researchers have determined that all effective leaders have similar traits.

The first step in the controlling process is to monitor and record the actual results.

The further up the managerial ladder a person moves,the __________ his or her original job skills become.

Rita is a manager of a medium-sized service company.She is currently involved in redesigning her department to ensure that employees and other resources can respond more quickly and efficiently to the needs of its customers.Rita's efforts are part of the organizing function of management.

Human relations skills include those associated with leadership,coaching,morale building and supportiveness.