Question 1

Liz hired Max Maxwell right out of college. Max had brought a lot to the plate at the Brooklyn Sporting Goods firm where Liz served as Marketing Director over the baseball, basketball, and hockey lines. Yesterday, Max submitted his resignation after only one year on the job, and disclosed that he is leaving sporting goods and taking a job in Canada where he will be marketing a hockey arena. Liz is beside herself and has decided to personally conduct an exit interview. In evaluating this situation, you agree that Liz is probably the best person to conduct this interview.

Accepted Answer

A) True 
 B)False

Question 2

A worker who successfully completes an apprenticeship program earns the title:

Accepted Answer

A)   master craftsman.
B)   journeyman.
C)   senior artisan.
D)   probationary craftsman.E) C) and D)
F) B) and C)

Question 3

The purpose of a performance appraisal is to:

Accepted Answer

A)   protect the firm from lawsuits by disgruntled employees.
B)   improve employee performance.
C)   obtain information for the firm's financial performance that must be provided in the annual report to stockholders.
D)   give managers the information they need to determine the firm's strengths and weaknesses relative to its most serious competitors.E) B) and C)
F) A) and D)

Question 4

If your company is selling its products or services to the U.S. government, you should study human resource law that pertains to:

Accepted Answer

A)   the Better Business Bureau in your local area of operation.
B)   the limits that the EPA (Environmental Protection Agency)  places on the pollutants you can emit in your foreign factories.
C)   the total number of employees you can hire.
D)   nondiscrimination and affirmative action laws when doing business with the federal government.E) None of the above
F) C) and D)

Question 5

Which of the following statements identifies a key difference between a job description and a job specification?

Accepted Answer

A)   A job description is concerned with the short-run objectives of a job, but a job specification is concerned with the job's long-run objectives.
B)   A job description is based on a human resource inventory, while a job specification is the result of a performance appraisal.
C)   A job description is a statement about the job, while a job specification is a statement about the person who does the job.
D)   A job description is a brief summary of what a job involves, while a job specification is a detailed and technically complete statement of what a job involves.E) A) and D)
F) A) and B)

Question 6

The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range.

Accepted Answer

A)   Steiner
B)   Gantt
C)   Hay
D)   GilbreathE) All of the above
F) A) and B)

Question 7

The Hottie Potatee potato bar franchise chain does not permit employees at corporate headquarters to work flextime schedules. The CEO communicated with employees and explained that shift workers at the corporate-owned potato bars cannot reasonably work that way and in order to keep things fair, he prefers that the corporate employees work regular hours from 8:00 a.m. until 5:00 p.m. or from 1:00 p.m. to 11:00 p.m., which is the other regular shift where they need staff. Workers at fast food operations do not have the opportunity for flextime schedules because they must be at work prior to the store's serving hours and usually after the store closes. They cannot plan their own schedule, but must comply with the hours that management needs help.

Accepted Answer

A) True 
 B)False

Question 8

The main reason firms conduct performance appraisals is to establish a formal record of job performance that will protect them from lawsuits filed by unhappy workers.

Accepted Answer

A) True 
 B)False

Question 9

Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

Accepted Answer

A) True 
 B)False

Question 10

Olivia's company announced that it is going to implement a compressed workweek schedule. If Olivia takes part in this plan, she will be allowed to work fewer hours each week, as long as she completes all assignments.

Accepted Answer

A) True 
 B)False

Question 11

The primary reason that companies do performance appraisals is to improve worker performance.

Accepted Answer

A) True 
 B)False

Question 12

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Accepted Answer

A) True 
 B)False

Question 13

Jim currently holds the position of assistant manager in his firm's credit department. He works closely with a more experienced manager to learn how to perform all of the functions involved in credit management. Jim believes he will soon be experienced enough to take over a senior position in his department. Jim has the benefit of serving as an understudy.

Accepted Answer

A) True 
 B)False

Question 14

Today, human resource management has become so important that in many firms it has become:

Accepted Answer

A)   a function performed by managers in all areas of the organization.
B)   the sole responsibility of the firm's legal staff.
C)   a function handled only by specialists in the human resource department.
D)   a function handled only by the firm's top management.E) B) and D)
F) A) and D)

Question 15

A __________ allows workers to work the full number of hours per week in fewer days.

Accepted Answer

A)   flextime plan
B)   compressed workweek
C)   maximum plan
D)   double shift planE) A) and D)
F) A) and B)

Question 16

During the employee selection process, the screening interview is often conducted by:

Accepted Answer

A)   the current workers in the applicant's department.
B)   a member of the human resources department staff.
C)   a selection committee consisting of managers from all departments within the organization.
D)   the company's affirmative action officer.E) All of the above
F) C) and D)

Question 17

Which of the following reasons makes the recruiting job more challenging?

Accepted Answer

A)   The current emphasis on scientific management requires very specific job specification.
B)   Some organizations have policies that demand promotions from within that limit the pool of candidates.
C)   Reverse discrimination is essential to be sure that the workforce is balanced.
D)   There are far too many qualified candidates for each position, increasing the required paperwork.E) C) and D)
F) B) and D)

Question 18

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:

Accepted Answer

A)   job enlargement.
B)   vestibule training.
C)   job rotation.
D)   an apprenticeship program.E) B) and C)
F) C) and D)

Question 19

On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

Accepted Answer

A) True 
 B)False

Question 20

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?

Accepted Answer

A)   job related knowledge tests
B)   personality tests
C)   background investigations
D)   medical examsE) C) and D)
F) A) and C)

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Olivia's company announced that it is going to implement a compressed workweek schedule. If Olivia takes part in this plan, she will be allowed to work fewer hours each week, as long as she completes all assignments.

Correct Answer
verified

Correct Answer
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Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

Correct Answer
verified

Which of the following reasons makes the recruiting job more challenging?

Correct Answer
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The purpose of a performance appraisal is to:

Correct Answer
verified

A __________ allows workers to work the full number of hours per week in fewer days.

Correct Answer
verified

The main reason firms conduct performance appraisals is to establish a formal record of job performance that will protect them from lawsuits filed by unhappy workers.

Correct Answer
verified

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:

Correct Answer
verified

The primary reason that companies do performance appraisals is to improve worker performance.

Correct Answer
verified

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Correct Answer
verified

A worker who successfully completes an apprenticeship program earns the title:

Correct Answer
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Correct Answer
verified

Correct Answer
verified

Today, human resource management has become so important that in many firms it has become:

Correct Answer
verified

On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

Correct Answer
verified

Which of the following statements identifies a key difference between a job description and a job specification?

Correct Answer
verified

The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range.

Correct Answer
verified

During the employee selection process, the screening interview is often conducted by:

Correct Answer
verified

If your company is selling its products or services to the U.S. government, you should study human resource law that pertains to:

Correct Answer
verified

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?

Correct Answer
verified

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Olivia's company announced that it is going to implement a compressed workweek schedule. If Olivia takes part in this plan, she will be allowed to work fewer hours each week, as long as she completes all assignments.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Vestibule training attempts to precisely duplicate both the methods and conditions of a real world job.

Correct AnswerverifiedShow Answer

Which of the following reasons makes the recruiting job more challenging?

Correct AnswerverifiedShow Answer

The purpose of a performance appraisal is to:

Correct AnswerverifiedShow Answer

A __________ allows workers to work the full number of hours per week in fewer days.

Correct AnswerverifiedShow Answer

The main reason firms conduct performance appraisals is to establish a formal record of job performance that will protect them from lawsuits filed by unhappy workers.

Correct AnswerverifiedShow Answer

A management training program that gives managers assignments in a variety of departments in order to expose them to different functions within the organization is called:

Correct AnswerverifiedShow Answer

The primary reason that companies do performance appraisals is to improve worker performance.

Correct AnswerverifiedShow Answer

Public and private employment agencies and college placement offices are internal sources used by human resource managers when they are recruiting employees.

Correct AnswerverifiedShow Answer

A worker who successfully completes an apprenticeship program earns the title:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Today, human resource management has become so important that in many firms it has become:

Correct AnswerverifiedShow Answer

On-the-job training is best suited for jobs that are easily learned or require the employee to perform repetitive physical tasks.

Correct AnswerverifiedShow Answer

Which of the following statements identifies a key difference between a job description and a job specification?

Correct AnswerverifiedShow Answer

The __________ system is a pay system that is based on job tiers, with each tier having a strict pay range.

Correct AnswerverifiedShow Answer

During the employee selection process, the screening interview is often conducted by:

Correct AnswerverifiedShow Answer

If your company is selling its products or services to the U.S. government, you should study human resource law that pertains to:

Correct AnswerverifiedShow Answer

According to the American with Disabilities Act, which of the following is not an appropriate screening tool?

Correct AnswerverifiedShow Answer

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