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Paul believes that due to changing technology the minimum skill level that his company is requiring for technology-intensive jobs should be increased to include knowledge and experience in higher-level programming applications. These new requirements would be reflected in ________ for various jobs at his company.


A) the job description
B) the job specification
C) the human resource inventory
D) the job application

E) All of the above
F) None of the above

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The result of a job analysis is a written document called a human resource inventory.

A) True
B) False

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The first step in the performance appraisal process is to


A) perform a human resource inventory.
B) establish performance standards.
C) analyze the jobs to see what tasks must be performed.
D) meet with employees and discuss the overall objectives of the firm.

E) B) and C)
F) B) and D)

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Recruitment is a set of activities undertaken for attracting qualified people, at the right time.

A) True
B) False

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Affirmative action programs are the least controversial method of correcting job inequities created by past discrimination.

A) True
B) False

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This year, International Accountants, Inc., implemented a new benefits system that gives employees the flexibility to choose among different benefit options, as long as the total cost of the benefits does not exceed a certain dollar amount. The type of benefits package offered to International Accountants employees is a(n)


A) flexiplan.
B) cafeteria-style fringe benefits plan.
C) democratic benefits package.
D) open options benefits plan.

E) A) and D)
F) None of the above

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Expenditures on fringe benefits have declined as a percentage of total payroll costs over the past several decades.

A) True
B) False

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Some firms have found that employees prefer cafeteria-style benefit plans. For these plans, the employees vote on the benefits that they prefer, and only those benefits receiving the highest votes are offered to employees.

A) True
B) False

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A major characteristic of a compressed workweek is that


A) workers receive the same pay for fewer hours of work.
B) the pace of work is increased so that workers perform the same amount of work in fewer hours.
C) employees work fewer days each week, but work more hours each workday.
D) two or more part-time workers are hired to fill each full-time position.

E) All of the above
F) A) and D)

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Which of the following is a valid statement about contingent workers?


A) Contingent workers are seldom skilled professionals.
B) By law, employers must provide contingent workers the same salary and benefits as permanent employees.
C) An increasing number of companies are hiring skilled professionals, such as accountants, as part of their contingent workforce.
D) By law, companies cannot hire contingent workers as part of the management team.

E) A) and B)
F) A) and D)

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Eliza is an office manager at Bookman's Legal Services. The company's top management recently announced it was adopting a 360-degree review process as part of the performance appraisals of its office managers. Once this policy goes into effect, Eliza can expect her evaluations to include feedback from both the managers above her and the employees she supervises.

A) True
B) False

Correct Answer

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As companies continue to develop women and minorities for management positions, they


A) increase the available talent pool of skilled employees.
B) decrease chances for men to compete for professional positions.
C) increase the morale of all employees.
D) decrease the birthrate.

E) A) and D)
F) B) and D)

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The human resource manager's job is easier today than it was in the past because a growing percentage of the workforce is highly educated and well-prepared for jobs in the contemporary business environment.

A) True
B) False

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Recruiting is relatively easy today because qualified labor is so plentiful.

A) True
B) False

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BangBang Percussion Company tried to implement a flextime system. However, after only a few months, they abandoned the new system. Which of the following is the most likely reason BangBang would drop its flextime plan?


A) It caused an increase in traffic congestion.
B) It often made communication among employees more difficult.
C) The employees resented being required to come to work early or stay late.
D) Workers tend to be less productive when they have to work longer hours in a single day.

E) B) and C)
F) A) and D)

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The cost of recruiting, processing, and training a new entry-level employee is significant, and sometimes exceeds the annual salary earned by the employee.

A) True
B) False

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Sandra works as a manager in the accounting department for a service company. If her company is like most contemporary firms, Sandra will leave almost all aspects of human resource functions to specialists in the human resource department.

A) True
B) False

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In 2011, Congress passed the Americans with Disabilities Amendments Act. What was the scope of the changes?


A) This law placed added emphasis on the hiring of employees with "visible" disabilities.
B) This law decreased the fine for businesses that do not employ disabled persons but followed through with a tax break for businesses who hire disabled citizens.
C) The amendment widened the scope of what disabilities are covered under the act.
D) In light of so many soldiers coming back from the war, the amendment re-focused disabilities to include only physical disabilities.

E) B) and C)
F) None of the above

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Establishing performance standards is a crucial step in the performance evaluation process.

A) True
B) False

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As the HR manager at a small business, Thomas handles most of his firm's recruiting efforts. Because Thomas recruits for a small business he has a distinct advantage over larger competitor firms when it comes to finding the right people to fill his firm's needs.

A) True
B) False

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