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Exam 7: Process Modeling, process Improvement, and ERP Implementation

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Question 1

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In value analysis,which of the following activities should be eliminated?

A) Real value
B) Business value
C) No value

D) A) and B)
E) All of the above

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Question 2

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A deployment flowchart is also known as a ____.

A) Event process chain flowchart
B) Swimlane flowchart
C) ERP flowchart
D) Best practices flowchart

E) All of the above
F) A) and B)

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Question 3

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Beyond the simple tools of flowcharting,a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand.

Any abstract representation of a process is known as a process model.

ERP software such as SAP has many business applications but none of them support business processes.

Define scope creep.

When doing process mapping,one of the most important tasks is to define the ____.These define which activities are to be included in the process.

In value analysis,which of the following activities is defined as value for which the customer is willing to pay?

Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation.

An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment.

The term process mapping is used interchangeably with flowcharting.

A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet.

In flowchart analysis,each activity in the process is analyzed for the value it adds to the product or service.

Organizational change management is a trivial part of the implementation process.

Define organizational change management (OCM).

Which software program automates the execution of business processes?

SAP recommends a system landscape for implementation.What are the three separate SAP systems used for this landscape?

Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards.

A graphical representation of a business process is known best as a ____.

Process boundaries define which activities are to be included in the process.