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Exam 3: Marketing Information Systems and the Sales Order Process

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Question 1

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The first step in the SAP ERP sales and distribution process is the Sales Order Processing step.

A) True
B) False

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Question 2

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In the SAP ERP system,delivery means releasing the documents that the warehouse uses to pick,pack,and ship orders,rather than the traditional definition of transferring goods.

A) True
B) False

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Question 3

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Global ATP allows for searching of a particular product at multiple plants worldwide.

A customer is granted a 10% price discount in a large order.This is an example of an activity in ____ in the sales and distribution process.

What does the term Delivery mean in the SAP R/3 system?

An inquiry in the SAP ERP system occurs in the Delivery step of the Sales and Distribution cycle.

What kind of software can give top management an overview of a company's complete relationship with a customer?

Which of the following are benefits to CRM?

Figure 3-1 The sales process at Fitter Snacker -Describe the problems with the Fitter Snacker sales orders and quotations,as illustrated in the accompanying figure.

Briefly describe two CRM activities.

Pricing cannot be set or configured in the SAP ERP system.

Figure 3-1 The sales process at Fitter Snacker -In the Fitter Snacker sales system,as illustrated in the accompanying figure,ideally,how should returns be handled?

-In the accompanying diagram,"Taking an Order in SAP ERP," what is D?

What are the three benefits of CRM?

The PO Number is a number assigned by a company to track orders in the SAP ERP system.

In SAP R/3,relatively permanent data about customers in the Customer Master Data table is available to only the Sales and Distribution module.

-In the accompanying diagram,"Taking an Order in SAP ERP," what is C?

The goal of ____________________ software is to provide a "single face to the customer."

In SAP R/3,relatively permanent data about customers is kept in the Customer Master Data table.

In SAP ERP a sales order is entered only once,by the sales people.It need not be entered a second time,in Accounting,to keep the books.Briefly explain why that second entry is not needed in SAP R/3.