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Personal selling, unlike other promotional mix elements, is independent of the Internet.

A) True
B) False

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A company that offers the same services as its competition has a competitive advantage.

A) True
B) False

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False

A _____ requires a manufacturer to focus its promotional efforts on end consumers or opinion leaders.


A) push strategy
B) print marketing strategy
C) pull strategy
D) service strategy

E) None of the above
F) C) and D)

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C

Briefly explain the integrated marketing communications (IMC) concept. What are the reasons for its growing popularity?

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Answers will vary. Integrated marketing ...

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_____ plays a very important role in how marketers distribute funding among their promotional mix tactics.


A) Data
B) Strategy
C) Noise
D) Publicity

E) A) and B)
F) None of the above

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Which of the following statements is a characteristic of social media?


A) They have a very low cost per contact.
B) They can find customers that are hard to locate.
C) They rely on repetition of the message during promotions.
D) They position information as strictly entertaining and less valuable.

E) B) and D)
F) All of the above

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A

Noise refers to anything that interferes with, distorts, or slows down the transmission of information.

A) True
B) False

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Fournott is a firm that designs and manufactures women's apparel. It sells its merchandise to retailers for them to handle. Given this information, which of the following statements is true of Fournott?


A) Its retailers convince consumers to buy Fournott's products.
B) It uses a pull strategy to sell its merchandise.
C) It uses introductory consumer advertising as part of its strategy.
D) It focuses its promotional efforts on end consumers or opinion leaders.

E) A) and C)
F) B) and D)

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Bag TV, a commercial television broadcast network, uses billboards, television, magazines, and newspaper advertising to create awareness about upcoming shows and to inform viewers about the new episodes of its existing shows. Bag TV uses _____ to promote its television programs.


A) intrapersonal communication
B) mass communication
C) intergroup communication
D) interpersonal communication

E) C) and D)
F) A) and C)

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Which of the following statements is true of marketers as senders in the communication process?


A) They adapt existing messages.
B) They listen to the demands of target markets.
C) They spot new communication opportunities.
D) They remind the target markets to take action.

E) B) and C)
F) A) and D)

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Which of the following is a difference between a push strategy and a pull strategy?


A) Social media are used in a push strategy, whereas personal selling is used in a pull strategy.
B) Wholesalers are targeted in a push strategy, whereas end consumers are targeted in a pull strategy.
C) A push strategy focuses on content marketing, whereas a pull strategy focuses on offering aggressive discounts.
D) No intermediaries are involved in a push strategy, whereas wholesalers and retailers are involved in a pull strategy.

E) B) and D)
F) C) and D)

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Persuasive promotion is used to keep the product and brand name in the public's mind.

A) True
B) False

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Owned media is also called content marketing.

A) True
B) False

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_____ includes media such as television, magazine, outdoor, radio, or newspaper advertising.


A) Paid media
B) Owned media
C) Earned media
D) Free media

E) All of the above
F) B) and C)

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Social media are a more immediate form of two-way communication than personal selling.

A) True
B) False

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Sales promotion's greatest strength is in creating strong desire and purchase intent.

A) True
B) False

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Threads Inc., an apparel manufacturer, employs personal selling to market goods. Its employees handcraft products that are then marketed by a professional team. In this case, which of the following strategies should be adopted by Threads Inc.?


A) It should generate large amounts of publicity quickly.
B) It should refrain from educating the public about the company's objectives.
C) It should make planned presentations to prospective buyers.
D) It should refrain from advertising and public relations.

E) A) and C)
F) B) and D)

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The _____ is a model that outlines the process for achieving promotional goals in terms of stages of consumer involvement with a promotional message.


A) BCG matrix
B) IMC model
C) AIDA concept
D) SWOT matrix

E) A) and D)
F) All of the above

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The researchers at Beans Inc., a coffee manufacturing company, developed a new variety of high-quality ground coffee. The new variety was priced at a comparatively lower price than the other varieties of coffee available in the market. Therefore, the advertisements for the product stated, "The highest quality coffee does not have to be expensive." This is an example of communicating a product's _____.


A) marketing mix
B) product parity
C) competitive advantage
D) competitive parity

E) C) and D)
F) None of the above

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Which of the following is a reason for the increasing popularity of the integrated marketing communications concept?


A) More selectively segmented markets have replaced the traditional broad market groups that marketers promoted to in years past.
B) Marketers have discontinued the use of online advertising because of its lack of measurability.
C) The proliferation of thousands of media choices beyond traditional television has made promotion easier.
D) Marketers have increased their advertisement spending for promotional techniques that generate gradual sales responses.

E) A) and C)
F) None of the above

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