Question 1

Which of the following statements is true of supply chain-oriented firms?

Accepted Answer

A)  They lack the support of top managers.
B)  They are willing to accept long-term risks on behalf of others.
C)  They work against their partners when seeking to achieve goals.
D)  They are better off in the long run financially than those who are not.E) B) and C)
F) A) and D)

Question 2

In today's marketplace, customers who expect to receive product configurations and services matched to their unique needs are decreasing in numbers.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements is true of channel members?

Accepted Answer

A)  They provide contact efficiency.
B)  Agents and brokers take ownership of goods.
C)  They provide generalization of labor.
D)  Merchant wholesalers create form utility.E) B) and C)
F) A) and C)

Question 4

Channel members are also known as _____.

Accepted Answer

A)  intermediaries
B)  laggards
C)  early adopters
D)  innovatorsE) A) and D)
F) B) and C)

Question 5

IndigBlue Inc., a distributor of audio equipment, component parts, and supplies, takes title to all its products. It operates a few warehouses where it stores the finished goods and reships them to its clients, resellers, and other vendors. IndigBlue Inc. is an example of a ____.

Accepted Answer

A)  sales agent
B)  merchant wholesaler
C)  retailer
D)  brokerE) A) and D)
F) All of the above

Question 6

Industrial distributors are channel members that buy and do not take title to products.

Accepted Answer

A) True 
 B)False

Question 7

Drop and shop programs use convenience to get consumers to recycle products, like batteries or cell phones, during a regular trip to the store.

Accepted Answer

A) True 
 B)False

Question 8

What is the manufacturing flow management process? Briefly explain the differences between lean and agile supply chain strategies.

Accepted Answer

Answers will vary. The manufacturing flo...

Question 9

Nearshoring leads to high costs and increases supply chain risk.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements is true of the exchange utility?

Accepted Answer

A)  It refers to the elements of the composition and appearance of a product that make it desirable.
B)  It refers to the increase in customer satisfaction gained by making a good or service available at the appropriate time.
C)  It refers to the usefulness of a good or service as a function of the location at which it is made available.
D)  It refers to the increased value of a product that is created as its ownership is transferred.E) B) and D)
F) B) and C)

Question 11

What are the advantages of M-commerce? Why is it important?

Accepted Answer

Answers will vary. In response to the gr...

Question 12

Kate is a customer care executive at a telecommunications service provider. She receives a complaint from a customer about an unnecessary deduction of $10 from his phone credit. If the company follows the customer service management process, Kate is most likely to:

Accepted Answer

A)  forecast whether such problems will arise in the future.
B)  integrate the company's internal capabilities with the customer's needs.
C)  provide a quick response to the customer using customer care software.
D)  resolve the complaint only if the customer is highly valuable to the company.E) B) and D)
F) None of the above

Question 13

In the context of demand management, _____ is a method companies use to align production with demand by merging tactical and strategic planning methods across functional areas of the business.

Accepted Answer

A)  sales and operations planning
B)  demand and order fulfillment planning
C)  material and service planning
D)  technology and integration planningE) C) and D)
F) B) and C)

Question 14

Briefly explain the emerging distribution channel structures with examples.

Accepted Answer

Answers will vary. In recent years, rapi...

Question 15

Which of the following is an advantage of offshoring?

Accepted Answer

A)  It reduces supply chain risks for a company.
B)  It decreases labor costs incurred by a company.
C)  It enables a company to relocate outsourced operations closer to home.
D)  It reduces the fuel costs spent on transporting goods.E) C) and D)
F) A) and B)

Question 16

Intensive distribution is a form of distribution that establishes one or a few dealers within a given area.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is a disadvantage of supply chain globalization?

Accepted Answer

A)  It restricts companies from availing trade tariff.
B)  It increases labor costs and materials costs for companies.
C)  It exposes companies to risks associated with geopolitical conflict.
D)  It leads to stagnation in the company's technology or knowledge.E) B) and D)
F) B) and C)

Question 18

Which of the following statements is true of customer integration?

Accepted Answer

A)  It is a competency that enables firms to offer value-added offerings to those customers who represent the greatest value to the firm.
B)  It requires firms to link to outsiders that provide goods and services to them so that they can provide high-quality customer experiences.
C)  It is process in which companies will collaborate on projects so that the customer gains the maximum amount of total value possible from the supply chain.
D)  It requires information hardware and software systems that can exchange information when needed between customers and suppliers.E) A) and D)
F) B) and C)

Question 19

Nessca Solutions Inc. recently created a hardware and software system for transmitting data between different departments within the firm. The system provides an easy and quick way of exchanging information. This has increased the firm's efficiency while reducing costs. In the context of demand-supply integration, this is an example of _____.

Accepted Answer

A)  measurement and feedback integration
B)  material and service supplier integration
C)  customer integration
D)  technology and planning integrationE) None of the above
F) B) and C)

Question 20

The marketing channel is the "upstream" portion of the supply chain that is charged with moving component parts or raw materials to the producer.

Accepted Answer

A) True 
 B)False

Exam 13: Supply Chain Management and Marketing Channels

Which of the following is a disadvantage of supply chain globalization?

Correct Answer
verified

What is the manufacturing flow management process? Briefly explain the differences between lean and agile supply chain strategies.

Correct Answer
verified
Answers will vary. The manufacturing flo...
View Answer

Which of the following statements is true of the exchange utility?

Correct Answer
verified

Nearshoring leads to high costs and increases supply chain risk.

Correct Answer
verified

Which of the following statements is true of supply chain-oriented firms?

Correct Answer
verified

What are the advantages of M-commerce? Why is it important?

Correct Answer
verified
Answers will vary. In response to the gr...
View Answer

In today's marketplace, customers who expect to receive product configurations and services matched to their unique needs are decreasing in numbers.

Correct Answer
verified

Kate is a customer care executive at a telecommunications service provider. She receives a complaint from a customer about an unnecessary deduction of $10 from his phone credit. If the company follows the customer service management process, Kate is most likely to:

Correct Answer
verified

In the context of demand management, _____ is a method companies use to align production with demand by merging tactical and strategic planning methods across functional areas of the business.

Correct Answer
verified

Briefly explain the emerging distribution channel structures with examples.

Correct Answer
verified
Answers will vary. In recent years, rapi...
View Answer

Which of the following statements is true of customer integration?

Correct Answer
verified

IndigBlue Inc., a distributor of audio equipment, component parts, and supplies, takes title to all its products. It operates a few warehouses where it stores the finished goods and reships them to its clients, resellers, and other vendors. IndigBlue Inc. is an example of a ____.

Correct Answer
verified

Which of the following statements is true of channel members?

Correct Answer
verified

Drop and shop programs use convenience to get consumers to recycle products, like batteries or cell phones, during a regular trip to the store.

Correct Answer
verified

The marketing channel is the "upstream" portion of the supply chain that is charged with moving component parts or raw materials to the producer.

Correct Answer
verified

Correct Answer
verified

Which of the following is an advantage of offshoring?

Correct Answer
verified

Industrial distributors are channel members that buy and do not take title to products.

Correct Answer
verified

Intensive distribution is a form of distribution that establishes one or a few dealers within a given area.

Correct Answer
verified

Channel members are also known as _____.

Correct Answer
verified

Exam 13: Supply Chain Management and Marketing Channels

Which of the following is a disadvantage of supply chain globalization?

Correct AnswerverifiedShow Answer

What is the manufacturing flow management process? Briefly explain the differences between lean and agile supply chain strategies.

Correct AnswerverifiedAnswers will vary. The manufacturing flo...View AnswerShow Answer

Which of the following statements is true of the exchange utility?

Correct AnswerverifiedShow Answer

Nearshoring leads to high costs and increases supply chain risk.

Correct AnswerverifiedShow Answer

Which of the following statements is true of supply chain-oriented firms?

Correct AnswerverifiedShow Answer

What are the advantages of M-commerce? Why is it important?

Correct AnswerverifiedAnswers will vary. In response to the gr...View AnswerShow Answer

In today's marketplace, customers who expect to receive product configurations and services matched to their unique needs are decreasing in numbers.

Correct AnswerverifiedShow Answer

Kate is a customer care executive at a telecommunications service provider. She receives a complaint from a customer about an unnecessary deduction of $10 from his phone credit. If the company follows the customer service management process, Kate is most likely to:

Correct AnswerverifiedShow Answer

In the context of demand management, _____ is a method companies use to align production with demand by merging tactical and strategic planning methods across functional areas of the business.

Correct AnswerverifiedShow Answer

Briefly explain the emerging distribution channel structures with examples.

Correct AnswerverifiedAnswers will vary. In recent years, rapi...View AnswerShow Answer

Which of the following statements is true of customer integration?

Correct AnswerverifiedShow Answer

IndigBlue Inc., a distributor of audio equipment, component parts, and supplies, takes title to all its products. It operates a few warehouses where it stores the finished goods and reships them to its clients, resellers, and other vendors. IndigBlue Inc. is an example of a ____.

Correct AnswerverifiedShow Answer

Which of the following statements is true of channel members?

Correct AnswerverifiedShow Answer

Drop and shop programs use convenience to get consumers to recycle products, like batteries or cell phones, during a regular trip to the store.

Correct AnswerverifiedShow Answer

The marketing channel is the "upstream" portion of the supply chain that is charged with moving component parts or raw materials to the producer.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is an advantage of offshoring?

Correct AnswerverifiedShow Answer

Industrial distributors are channel members that buy and do not take title to products.

Correct AnswerverifiedShow Answer

Intensive distribution is a form of distribution that establishes one or a few dealers within a given area.

Correct AnswerverifiedShow Answer

Channel members are also known as _____.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Answers will vary. The manufacturing flo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers will vary. In response to the gr...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Answers will vary. In recent years, rapi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified