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In today's age, a person's profession defines his or her lifestyle.

A) True
B) False

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Unlike television, social media enable firms to create conversations with customers and establish meaningful connections.

A) True
B) False

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Which of the following statements is true of the competitive environment in the United States?


A) Population growth in the United States decreases global competition.
B) Technology advances can change a firm's business model.
C) Rise of product costs makes resources readily available.
D) A management has full control over the competitive environment.

E) A) and B)
F) A) and C)

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Which of the following statements is true of baby boomers?


A) The youngest baby boomers were around 34 years old in 2013.
B) They lay emphasis on price and quality while making purchase decisions.
C) They prefer to be addressed as senior, elderly, or aged.
D) They are a small market with minimal spending power.

E) A) and C)
F) A) and D)

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Alex purchased a battery-operated drill. Due to a manufacturing defect, the drill overheated and exploded when he used it for the first time. Alex lodged a complaint against the firm that manufactured the drill with the Consumer Product Safety Commission (CPSC) . In this case, which of the following is most likely to happen?


A) The CPSC can fine the offending firm up to $500,000.
B) The CPSC will reduce the prices of the drills of the offending firm in the market.
C) The CPSC will introduce changes to the drills of the offending firm in the market.
D) The CPSC has no power to sentence the officers involved in the case.

E) A) and B)
F) A) and C)

Correct Answer

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A target market is a group of people or organizations for which an organization designs, implements, and maintains a marketing mix intended to meet the needs of that group, resulting in mutually satisfying exchanges.

A) True
B) False

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In terms of purchasing power, when income is low relative to the cost of living, people have more discretionary income.

A) True
B) False

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Global competition is decreasing with the increase in population.

A) True
B) False

Correct Answer

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With access to information, opinions, and sophistication well beyond their years, _____ are directly or indirectly responsible for sales of over $180 billion annually.


A) baby boomers
B) Millennials
C) teens
D) tweens

E) All of the above
F) A) and C)

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Compare the effect of inflation and recession on the economic environment of the United States.

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Answers will vary. Inflation is a measur...

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Which of the following statements is true about population trends in the United States?


A) The populations in the rural regions of the United States are aging.
B) In many parts of the country, multigenerational households are increasingly rare.
C) Baby boomers are now the smallest population group.
D) Tweens are now the largest population group.

E) A) and D)
F) None of the above

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Joshua, an HR manager in a multinational firm, is recruiting employees for his firm. During the self-introduction stage, one of the interviewees, Martha, shares information about herself. In this case, which of the following is a demographic characteristic?


A) She lives in Manhattan.
B) She believes in social service.
C) She is very creative in cooking.
D) She prefers using electronic gadgets of a particular brand.

E) None of the above
F) C) and D)

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In times of high inflation, businesses seeking to increase their profit margins can do so only by increasing their efficiency.

A) True
B) False

Correct Answer

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Which of the following statements is true of the attitude of teens in the United States?


A) Most teens prefer to shop online than in stores.
B) According to a survey taken by Piper Jaffary, teens continue to seek peer affirmation.
C) Teens spend more on food than any other cohort group.
D) Most teens are influenced by traditional advertising, sales reps, and word-of-mouth recommendations than any other cohort.

E) C) and D)
F) A) and C)

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The CAN-SPAM Act:


A) prohibits commercial e-mailers from using false addresses and presenting false or misleading information.
B) requires fast-food chains to open their facilities to health inspection at least once every quarter.
C) requires verifiable parental consent before a Web site can collect information from children.
D) allows commercial e-mailers to charge consumers a fee to opt out of receiving further email.

E) All of the above
F) None of the above

Correct Answer

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Demographics, one of the uncontrollable variables in the external environment, are significant because the basis for any market is people.

A) True
B) False

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Which of the following scenarios is an example of basic research?


A) Jeremy, a social activist, is researching ways to improve the quality of life of physically challenged people.
B) Xerome, an engineer, is trying to find an alternative fuel that would be cost effective and environmental friendly.
C) Sasha, a student, is working on his new science project.
D) Laila, an engineer, is trying to rectify the malfunctions of her newly invented engine.

E) A) and D)
F) B) and C)

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Jane is a 16-year-old sophomore. She stays abreast of the latest technology and educates her parents about the latest trends in technology. She convinced them to replace her old cell phone with a new one. Given this information, Jane is a _____.


A) tween
B) teen
C) Gen Xer
D) Gen Yer

E) B) and C)
F) None of the above

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James earns $3,000 per month. If his overall cost of living is $1,700, his purchasing power is _____.


A) $3,000
B) $500
C) $1,300
D) $1,700

E) B) and C)
F) B) and D)

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Discuss ways to market to the African American market in the U.S.

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Answers will vary. African Americans ten...

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