Question 1

Which of the following is most likely to build a bond of trust between senders and receivers?

Accepted Answer

A)  non-verbal communication
B)  360-degree feedback
C)  provision of explanations
D)  grapevine
E)  voiceF) B) and C)
G) A) and E) D

Question 2

The mum effect is even more likely when the sender is responsible for bad news.

Accepted Answer

A) True 
 B)False

Question 3

The smaller the difference in physical relaxation between two parties,the more they communicate a status differential to each other.

Accepted Answer

A) True 
 B)False

Question 4

The constructive expression of disagreement or concern about work unit or organizational policies is known as

Accepted Answer

A)  filtering.
B)  the grapevine.
C)  voice.
D)  rumours.
E)  upward communication.F) A) and E)
G) A) and B)

Question 5

The informal communication network found in all organizations is called the ________.

Accepted Answer

The answer of The informal communication network found in all...

Question 6

The tendency for information to be watered down or stopped altogether during transmission is ________.

Accepted Answer

The answer of The tendency for information to be watered...

Question 7

Suggestion systems are designed to enhance upward and downward communication.

Accepted Answer

A) True 
 B)False

Question 8

What effect did an adequate explanation for a policy decision have on employees?

Accepted Answer

A)  It reduced their tendency to quit.
B)  It reduced their stress.
C)  It improved their job performance.
D)  It reduced their tendency to retaliate.
E)  It reduced their tendency to be absent.F) B) and E)
G) A) and B)

Question 9

In North America,there is a social norm that professional people should not communicate too much ________ information in work settings.

Accepted Answer

personal

Question 10

In North America,there is a social norm that professional people should go out of their way to communicate personal information in work settings.

Accepted Answer

A) True 
 B)False

Question 11

An unverified belief in general circulation is a(n)________.

Accepted Answer

The answer of An unverified belief in general circulation is...

Question 12

A recent study of over 800 foreign subsidiaries of multinational firms indicated that language differences between headquarters and subsidiaries

Accepted Answer

A)  are not as significant as they used to be.
B)  pose very few challenges.
C)  are much greater than expected.
D)  pose substantial challenges.
E)  are much smaller than expected.F) A) and D)
G) A) and B)

Question 13

One solution to language differences between headquarters and subsidiaries of multinational firms is ________-only policies.

Accepted Answer

The answer of One solution to language differences between headquarters...

Question 14

When survey results are fed back to employees,along with management responses and any plans for changes,this feedback should enhance

Accepted Answer

A)  downward communication.
B)  upward communication.
C)  horizontal communication.
D)  informal communication.
E)  upward and downward communication.F) B) and E)
G) A) and C)

Question 15

Filtering is the tendency for a message to be watered down or stopped altogether at some point during transmission.

Accepted Answer

A) True 
 B)False

Question 16

People are not very accurate in deducing whether a message has been sent by a man or a woman.

Accepted Answer

A) True 
 B)False

Question 17

In a face-to-face meeting,men and women are equally likely to offer the first idea.

Accepted Answer

A) True 
 B)False  False

Question 18

Which of the following does NOT explain what motivates people to gossip via the grapevine?

Accepted Answer

A)  a source of information not available through other channels
B)  an alternative source of power and influence
C)  a way to release pent-up emotions
D)  provides social and intellectual stimulation
E)  a way to be accepted by one's peersF) C) and E)
G) A) and B)

Question 19

The ________ occurs when people avoid communicating unfavourable news to others.

Accepted Answer

The answer of The ________ occurs when people avoid communicating...

Question 20

Two important dimensions of information richness are the extent to which both parties receive non-verbal and paraverbal cues,and the degree to which the information is ________ between senders and receivers.

Accepted Answer

The answer of Two important dimensions of information richness are...

Exam 10: Communication

Which of the following is most likely to build a bond of trust between senders and receivers?

Correct AnswerverifiedD

The mum effect is even more likely when the sender is responsible for bad news.

Correct AnswerverifiedShow Answer

The smaller the difference in physical relaxation between two parties,the more they communicate a status differential to each other.

Correct AnswerverifiedShow Answer

The constructive expression of disagreement or concern about work unit or organizational policies is known as

Correct AnswerverifiedShow Answer

The informal communication network found in all organizations is called the ________.

Correct AnswerverifiedShow Answer

The tendency for information to be watered down or stopped altogether during transmission is ________.

Correct AnswerverifiedShow Answer

Suggestion systems are designed to enhance upward and downward communication.

Correct AnswerverifiedShow Answer

What effect did an adequate explanation for a policy decision have on employees?

Correct AnswerverifiedShow Answer

In North America,there is a social norm that professional people should not communicate too much ________ information in work settings.

Correct Answerverifiedpersonal

In North America,there is a social norm that professional people should go out of their way to communicate personal information in work settings.

Correct AnswerverifiedShow Answer

An unverified belief in general circulation is a(n)________.

Correct AnswerverifiedShow Answer

A recent study of over 800 foreign subsidiaries of multinational firms indicated that language differences between headquarters and subsidiaries

Correct AnswerverifiedShow Answer

One solution to language differences between headquarters and subsidiaries of multinational firms is ________-only policies.

Correct AnswerverifiedShow Answer

When survey results are fed back to employees,along with management responses and any plans for changes,this feedback should enhance

Correct AnswerverifiedShow Answer

Filtering is the tendency for a message to be watered down or stopped altogether at some point during transmission.

Correct AnswerverifiedShow Answer

People are not very accurate in deducing whether a message has been sent by a man or a woman.

Correct AnswerverifiedShow Answer

In a face-to-face meeting,men and women are equally likely to offer the first idea.

Correct AnswerverifiedFalse

Which of the following does NOT explain what motivates people to gossip via the grapevine?

Correct AnswerverifiedShow Answer

The ________ occurs when people avoid communicating unfavourable news to others.

Correct AnswerverifiedShow Answer

Two important dimensions of information richness are the extent to which both parties receive non-verbal and paraverbal cues,and the degree to which the information is ________ between senders and receivers.

Correct AnswerverifiedShow Answer

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
personal

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified