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Exam 9: Supporting Mobile Devices

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Question 21

Multiple Choice

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Several of the contacts in your mobile device are responding to test messages that you sent them. However, you don't remember sending any of the messages.   Which of the following is the reason for this behavior?

A) Someone else is sending text messages and signing your name.
B) Your device is malfunctioning and sending these messages.
C) Your device is sending spam messages to your contacts.
D) Your device's touch screen is nonresponsive

E) All of the above
F) A) and B)

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Question 22

True/False

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Is it true or false that most smartphone devices have radio firmware that allows listening to FM radio frequencies?

A) True
B) False

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Question 23

Multiple Choice

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A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.   Which of the following steps should the user take next to resolve this issue?

You are preparing to give a presentation at a client's location using your mobile device and a large screen TV. You have successfully connected to the company's guest Wi-Fi network, and you tap the screen mirroring option on your device but cannot locate an available TV, monitor, or projector. The previous presenter finished her presentation a few minutes earlier and had no issues using the TV.   Which of the following is the most likely reason for this behavior?

Sally has just purchased a new iPad. She wants to save all the pictures and files that she creates with her new iPad on the Internet.   What service should Sally use to save her pictures and files seamlessly on the Internet?

James wants to sync his Android phone to back up his pictures. However, he does not want to sync his data files.   How can James select what to synchronize from his phone to Google storage?

Dennis is driving a car with his family onboard. His children are sitting on the backseat. They have a tablet and want to watch a video on the Internet. ​ What can Dennis do that will allow the children to watch a video on the Internet while in the car?

Your company wants to purchase a device that will allow it to give customers a 3D tour of its facility.   What kind of device would you recommend for this type of 3D tour?

Which of the following symptoms can be attributed to malware infection on a mobile device? (Select TWO.)

A manager in your company wants to standardize all mobile device applications across different operating systems. Some users have Android mobile devices, some users have iOS devices, and some users have Windows Mobile devices.   How can you best answer the manager in regard to his request?

A mobile device user has tried to install a new app numerous times without success. She has closed all unused apps, disabled live wallpapers, and restarted the device in an attempt to get the app to install.   Which of the following steps should the user take next?

Jennifer has an iPod that she has not used for six months. She wants to move the music and pictures from the iPod to her new iPhone. She tries to access the iPod using her four-digit code, but the passcode does not work. She tries to use two other codes, but neither work. Obviously, Jennifer does not remember the passcode.   What solution does Apple provide that will help Jennifer recover the passcode for her iOS device?

Sara wants to set up her lights to turn on when she arrives home. She has heard that she might be able to do this using IoT.   What should Sara be concerned about when setting up her IoT lights?

<span style="font-family: Times New Roman; font-size: 11pt; color: #000000; font-weight: normal; "><span style="font-family:'Times New Roman';">Your company has asked you to do research how it can provide smartphones to its employees. The company wants to give employees access to OneDrive in order to synchronize data.<img alt="" contenteditable="false" unselectable="on" src="GetCogneroQuestAnsSampleStyle.ashx?type=1&font=Times%20New%20Roman%7C11%7C%23000000%7CFalse%7CFalse%7CFalse&samplechar=c" style="font-size:11pt;-webkit-user-modify:read-only;user-select:none;vertical-align:middle;" /></span></span> <p style="font-family: Times New Roman; font-size: 11pt; color: #000000; font-weight: normal; "><span style="font-family:'Times New Roman';"> </span>P1P1_E <p style="font-family: Times New Roman; font-size: 11pt; color: #000000; font-weight: normal; "><span style="font-family:'Times New Roman';">What type of synchronization will you recommend to the company?</span>P1P1_E

A user is complaining that her mobile device is too dim to read when in a dimly lit room.   Which of the following actions should you take first?

A technician is troubleshooting a mobile device that is experiencing very slow performance, and the decision has been made to perform a factory reset.   Which of the following actions should the technician take before starting the reset process?

The back cover of a mobile device is warmer than usual, and the battery seems to lose its charge much quicker than normal. The user has scanned for malware, closed unused apps, and decreased the brightness level of the screen, but the symptoms persist.   Which of the following is the most likely cause for this behavior?

Which of the following symptoms is most likely related to leaked personal files/data on a mobile device?

Derek is planning a camping trip and wants to be able to listen to music at the campsite. Derek currently has a smartphone but does not like the sound coming from the speakers.   What will help Derek improve the sound coming from his smartphone's speakers while he is at the campsite?

John has subscribed to a cloud-based service to synchronize data between his smartphone, tablet, and PC. Before allowing the data to be synchronized, this service uses a process in which the cloud service and the client on the smartphone will verify the security of all devices' security certificates.   What type of security does the cloud-base service employ?