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Most people think that the best predictor of a speaker's true feelings is his or her


A) facial expressions.
B) posture.
C) gestures.
D) eyes.

E) All of the above
F) None of the above

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Diversity has become a critical bottom-line business strategy in today's global economy.

A) True
B) False

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Trying to write down the majority of what a speaker is saying can improve your listening skills.

A) True
B) False

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Most communication is nonverbal.

A) True
B) False

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Which statement about the effect of social media and communication technology on culture is most accurate?


A) Because of social media, communicators can now reach out to larger and more varied audiences than in the past.
B) Social media always makes individuals of various cultures feel connected.
C) Social media offers very little potential for intercultural engagement.
D) Developers of social media should use the same design principles for all audiences.

E) A) and C)
F) B) and C)

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Max is preparing a contract between his company and one in Mexico. What should he do when citing numbers in the contract?


A) Use the metric system.
B) Use American currency figures.
C) Write all months as figures rather than as words.
D) Avoid using any figures in the contract.

E) B) and D)
F) B) and C)

Correct Answer

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Peter must inform his employees that his company will need to let go of employees. Which word would be best for Peter to use when conveying this idea to his employees?


A) Layoff
B) Streamlining
C) Paradigm shift
D) Rightsizing

E) B) and C)
F) C) and D)

Correct Answer

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To improve your listening ability, focus both on what is spoken and what is unspoken.

A) True
B) False

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Despite their popularity among teens, social networking sites such as Facebook and Twitter are rarely used in today's business world.

A) True
B) False

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____________________ such as the ability to communicate, work well with others, solve problems, make ethical decisions, and appreciate diversity are essential career attributes in today's workplace.

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____________________ cues include eye contact, facial expressions, body movements, space, time, territory, and appearance.

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Employees in today's workforce must be prepared to write using a variety of media.

A) True
B) False

Correct Answer

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Strategic use of e-mail, internet, voice mail, and texting are most important in developing your


A) on-the-job accuracy.
B) relationships with your co-workers.
C) professional reputation.
D) productivity goals.

E) None of the above
F) All of the above

Correct Answer

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As an employee in today's digital workplace, you can expect to work more independently rather than collaboratively in groups.

A) True
B) False

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The first step in learning intercultural skills is being aware of your own culture and how it contrasts with others.

A) True
B) False

Correct Answer

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Soft skills are essential career attributes that include communicating effectively, solving problems, making ethical decisions, and


A) tabulating statistical information.
B) appreciating diversity.
C) operating with the latest technology.
D) All are correct.

E) B) and D)
F) A) and D)

Correct Answer

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An oversimplified perception of a behavior pattern or characteristic applied to entire groups is a(n)____________________.

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Which of the following is a common trait of a business communicator from a low-context culture?


A) Valuing group membership
B) Preferring indirect verbal interaction
C) Placing emphasis on written information
D) Relying on context and feeling

E) A) and B)
F) B) and C)

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Establishing a receptive mind-set refers to the listener's openness to learn something new.

A) True
B) False

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Individuals in Western cultures are more relaxed about social status and the appearance of power.

A) True
B) False

Correct Answer

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