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Marketing intermediaries must charge a price for the functions they perform. Thus, a surefire way to reduce distribution costs is to eliminate marketing intermediaries from the channel of distribution.

A) True
B) False

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A major advantage of direct marketing is that it is a very convenient way for consumers to shop.

A) True
B) False

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Tammy Knowles is the publisher of "New Woman Magazine," which is a publication targeted to Gen Y women. Because it is a small, new publication, some of the larger bookstores, convenience stores and newsstands are not agreeing to distribute the magazine. Tammy is very concerned by this trend, because she believes that her publication, like most magazines, needs ____________ distribution in order to succeed.


A) selective
B) exclusive
C) intensive
D) exhaustive

E) A) and C)
F) None of the above

Correct Answer

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The entire collection of organizations that move goods and services from the source of raw materials to the final consumer is referred to as the supply chain.

A) True
B) False

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Wholesaler-sponsored chains consist of stores that are all owned by a single corporation.

A) True
B) False

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Water transportation has declined to the point where it now accounts for a very small part of transporting goods.

A) True
B) False

Correct Answer

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In order to succeed in today's tough economic times all retailers must compete with low prices.

A) True
B) False

Correct Answer

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Salespeople can be important providers of information utility.

A) True
B) False

Correct Answer

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The basic transportation service criteria are speed, cost, dependability, flexibility, frequency, and reach.

A) True
B) False

Correct Answer

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A(n) __________ sells general merchandise directly from the manufacturer at a discount; items may be discontinued or have certain product flaws.


A) department store
B) discount store
C) outlet store
D) specialty store

E) C) and D)
F) A) and B)

Correct Answer

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The main way __________ differ from agents is that they do not develop long-term relationships with the buyers or sellers they assist.


A) brokers
B) rack jobbers
C) wholesalers
D) sales discounters

E) C) and D)
F) B) and D)

Correct Answer

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In the Reaching Beyond Our Borders box, we learned that natural disasters and other potential problems can wreak economic havoc on a supply chain.

A) True
B) False

Correct Answer

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Saul-Mart is the name of a new chain of discount stores. A major part of Saul-Mart's competitive strategy is likely to be based on keeping its prices lower than those of other types of retailers.

A) True
B) False

Correct Answer

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The owners of the TriCities Mall recently renovated the mall's interior. Much of the interior of the mall was made to look like scenes from famous movies. The mall also hired employees to dress like characters from these movies. There are many types of shops in the mall, including six different jewelers; however, only one jeweler carries the very expensive Romex brand of watch that appeals to customers who are looking for status in their jewelry. Romex is practicing exclusive distribution by placing its brand in only one store in a given area.

A) True
B) False

Correct Answer

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The main difference between storage warehouses and distribution warehouses is that storage warehouses are relatively small, specialized facilities used to store one particular type of good for short periods while distribution warehouses are large facilities used to store a wide variety of goods for longer periods of time.

A) True
B) False

Correct Answer

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Direct marketing involves having a salesperson visit the customer's home or place of business.

A) True
B) False

Correct Answer

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One thing that franchise systems, wholesaler-sponsored chains and retail cooperatives have in common is that they are all:


A) distribution systems in which producers also act as intermediaries in the distribution process.
B) dependent on multilevel marketing strategies.
C) forms of distribution systems in which a single firm owns all of the organizations involved in distributing the product.
D) forms of contractual distribution systems.

E) A) and B)
F) A) and C)

Correct Answer

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Freight forwarders are particularly useful to large firms who must ship very large quantities on short notice.

A) True
B) False

Correct Answer

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Which of the following would be the best example of a broker?


A) Tri-State Lumber Supply does not actually store, handle, or deliver lumber, but rather solicits orders from retail hardware and home improvement stores, takes title to the lumber, then arranges for it to be shipped directly from sawmills to the retail stores.
B) Jill Moon helps buyers and sellers of used heavy construction equipment negotiate the terms and conditions of their transactions, but does not actually take title to any of the equipment, nor does she develop long-term relationships with the buyers or sellers.
C) Hal Hinton is not an employee of Hyloft Golf Clubs, but he does solicit sales for their products at golf and sporting goods stores in a fairly large sales territory.
D) Spence Coker is employed by a vacuum cleaner company, and goes door-to-door selling products produced by his company.

E) A) and D)
F) All of the above

Correct Answer

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A problem with the corporate distribution system is that the manufacturer has very little control over the operations of the retailers and other marketing intermediaries in the system.

A) True
B) False

Correct Answer

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