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One advantage of a database is:


A) it permits a retail store to directly gather information on the customers who do business with its competitors, so it can target promotional materials to those people.
B) it creates efficiency in that the store can quickly replenish items that are purchased.
C) it prevents identity theft.
D) it prevents stores from exchanging customer information with each other.

E) None of the above
F) B) and C)

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Corruption and illegal activities are expected in a capitalist system and can be beneficial.

A) True
B) False

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Revenue is the total amount of money a business takes in during a given period by selling goods and services.

A) True
B) False

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__________ is the amount a business earns after deducting what it spends for salaries and other expenses.


A) Profit
B) Revenue
C) Interest
D) Dividends

E) B) and C)
F) A) and D)

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Describe several ways that governments can foster entrepreneurship and encourage the creation of wealth.

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One of the best things government can do...

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Greg is working as a marketing trainee for an online music and video retailer. His boss called a meeting for next week with one thing on the agenda: "Bring with you your ideas about how we can gain a competitive advantage." Greg plans to provide the following response:


A) create a management-driven environment with lots of employee training.
B) create a customer-driven environment where we constantly try to create customer value.
C) restructure the organization so that there is always a manager on duty to chat with online customers who are having problems with their orders.
D) always match the promotions of our competitors. Price is the only thing customers care about.

E) B) and C)
F) A) and D)

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China and India have become major U.S. competitors.

A) True
B) False

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Jill is looking into the possibility of opening up a daycare center in her community, because she is aware of many single-parent families that need a place for their children to stay while the parents work. She is concerned about the long-term prospects for such a business. Jill believes the future of her daycare will depend on whether birth rates and the number of single-parent families remain high. These concerns illustrate how businesses can be affected by:


A) econometric trends.
B) demographic trends.
C) holographic trends.
D) psychometric trends.

E) B) and D)
F) All of the above

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__________ is the chance a business owner will lose the time and money invested in a business that proves to be unprofitable.


A) Depreciation
B) Risk
C) Fallibility
D) Redundancy

E) All of the above
F) B) and C)

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Jenna Leigh is an information savvy, 20-something person who is trying to select between two marketing job offers. She can either join a company that makes small hammers and screwdrivers for the DIY hardware store business, or she can join a company developing the LTE phone service. She is quite impressed that the hardware business is growing quite nicely in China, Mexico, and India where people are starting to expand their living spaces. She is also aware of:


A) declines in the telecommunications business now that new cell phone service companies are springing-up everywhere.
B) a decline in the domestic hardware market due to older Americans losing interest in keeping up their living quarters.
C) an information-based global revolution that might make her career at a telecommunications company more lucrative in the long run.
D) an increase in the price of the actual cell phones must indicate that there is still a great demand for phones.

E) A) and C)
F) C) and D)

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Lamar is a salesperson for Bi-State Direct. He really appreciates the amount of freedom and authority Bi-State gives its sales people in order to better meet the needs of customers. Lamar's experience suggests that Bi-State practices:


A) centralized management.
B) fast response theory.
C) enfranchisement.
D) empowerment.

E) A) and C)
F) None of the above

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Successful businesses are keenly focused on their:


A) customers.
B) managers.
C) creditors.
D) bureaucrats.

E) A) and B)
F) A) and C)

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Revenue is the amount a business earns above and beyond what it spends for expenses and costs.

A) True
B) False

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Efforts are underway to serve the needs of a diverse population. Diversity means:


A) selling products to immigrants.
B) dealing sensitively with workers and cultures around the world.
C) providing government programs such as free health care for illegal and legal immigrants.
D) meeting employment quotas so that diverse groups are always represented in your workforce.

E) A) and C)
F) A) and B)

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If they wish to create more wealth, poor nations should focus on policies that increase entrepreneurship and the effective use of knowledge.

A) True
B) False

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Brett runs a lawn care service. Although he and his employees could service eight households in one day, he averages six yards per crewmember, per day. Brett recently restructured his work crew and provided each cutter with an incentive to acquire two new customers each month through customer referrals. As a recent business graduate, you tell him he's probably on the right track.

A) True
B) False

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Contemporary governments promote business development by:


A) increasing business regulations.
B) providing government ownership of businesses.
C) permitting businesspeople to conduct business without the use of contracts.
D) establishing a currency that's tradable in world markets.

E) A) and B)
F) B) and D)

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To implement a policy of empowerment, the organization will restructure so that:


A) managers have more responsibility and employees learn to follow directions.
B) employees assume more responsibility.
C) workers agree to work overtime without extra pay.
D) an entire level of management is removed from the organization.

E) B) and C)
F) A) and C)

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Health care availability, a clean environment, and good schools all contribute to a high quality of life.

A) True
B) False

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In recent years, almost all new job creation in the U.S. has occurred in the __________ sector:


A) service
B) manufacturing
C) agricultural
D) telecommunications

E) C) and D)
F) B) and C)

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