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Perhaps the best way to ensure that interviewers base their decisions on relevant information is to:


A) use trained professionals
B) hold them accountable for bad decisions
C) use the structured interview
D) interview in teams of three or more

E) B) and C)
F) A) and D)

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How many paragraphs does the typical cover letter contain?


A) Four
B) Three
C) Five
D) One

E) None of the above
F) A) and B)

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Compared to employment agencies, executive search firms:


A) are not ethical
B) charge lower fees
C) charge higher fees
D) are more likely to charge the applicant

E) A) and B)
F) B) and C)

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In recent years, a trend in help-wanted advertising is to use:


A) colorful ads
B) creative, high energy ads
C) local, rather than national newspapers
D) short ads that contain little detail

E) None of the above
F) A) and B)

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The majority of the evidence regarding physical attractiveness indicates that, in general, _______ applicants have an advantage over _______ applicants.


A) more attractive / less attractive
B) less attractive / more attractive
C) average looking / very attractive
D) none of the above

E) All of the above
F) A) and B)

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Which recruitment method is based on the same principles used to market products to consumers?


A) Newspaper advertisements
B) Point-of-purchase methods
C) Campus recruiters
D) Employment agencies

E) A) and D)
F) All of the above

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Employment agencies charge the company or the applicant when the applicant takes the job. The amount charged usually ranges from _______ of the applicant's first year salary.


A) 5% to 20%
B) 10% to 30%
C) 15% to 40%
D) 20% to 50%

E) None of the above
F) A) and C)

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One of the concessionaires in Yellowstone National Park offers its employees a financial incentive for recommending applicants who are subsequently hired and remain on the job for a specific period of time. This BEST exemplifies:


A) internal recruitment
B) external recruitment
C) an employee referral program
D) a situation-wanted recruitment approach

E) None of the above
F) B) and D)

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An employee moving from Engineer I to Engineer II within a company is an example of a(n) :


A) external promotion
B) illegal promotion process
C) career progression promotion
D) competitive internal promotion

E) A) and C)
F) A) and D)

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A good example of a _______ interview question is "Your resume says that you worked for the AMFAM Club, what is that?"


A) skill level determining
B) past focused
C) future focused
D) clarifying

E) A) and B)
F) A) and C)

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Interview questions such as, "Why should I hire you" and "What college subjects do you like best" demonstrate which negative aspect of unstructured interviews?


A) Lack of job relatedness
B) Contrast effects
C) Primacy effects
D) Recency effects

E) C) and D)
F) None of the above

Correct Answer

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Help-wanted signs, job fairs, and direct mailings are all examples of:


A) internal recruitment methods
B) external recruitment methods
C) methods used by employment agencies
D) the least expensive recruitment methods

E) A) and D)
F) A) and C)

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A good example of a ______ interview question is "If a customer started yelling at you, how would you handle the situation?"


A) skill level determining
B) past focused
C) future focused
D) clarifying

E) A) and B)
F) All of the above

Correct Answer

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Which of the following will increase an applicant's attraction to an organization?


A) Provide realistic information in the ad
B) Make the organization seem better than it is
C) Use blind-box ads
D) Use several font colors in the ad

E) B) and C)
F) A) and B)

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Which of the following is NOT an advantage of employer-based websites for recruitment?


A) Applicants can apply for jobs online
B) Applicants can take employment tests online
C) Applicants can be immediately screened
D) All three are advantages

E) B) and C)
F) B) and D)

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If a company has a high rate of promoting from within, which of the following may result?


A) High group cohesiveness
B) Diverse work force full of ideas
C) Stale work force devoid of many ideas
D) Decrease in benefits

E) A) and B)
F) A) and C)

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What are the eight reasons for lack of unstructured interview validity?

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•poor intuitive ability
•lack ...

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About what percent of external hires in large organizations were recruited through print media?


A) Very few (2%)
B) Many (33%)
C) About half (50%)
D) Most (65%)

E) C) and D)
F) B) and D)

Correct Answer

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What is the first step in constructing a structured interview?


A) Writing questions
B) Creating a scoring key
C) Conducting a job analysis
D) Removing primacy effects

E) B) and C)
F) C) and D)

Correct Answer

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Which of the following factors would suggest that making a favorable first impression is important?


A) Primacy effects
B) Contrast effects
C) Negative information bias
D) Nonverbal cues

E) C) and D)
F) A) and B)

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