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Exam 10: Motivating Employees

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Question 91

True/False

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Skill variety is one of the characteristics of work that lead to improved motivation and performance.

A) True
B) False

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Question 92

Multiple Choice

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Generation X employees are likely to:

A) be more concerned with career security than with job security.
B) be less willing to move and change jobs.
C) lack the drive and ambition of earlier generations.
D) be poor at providing feedback to others.

E) A) and D)
F) C) and D)

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Question 93

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Kendra believes that if she leaves her employees unsupervised for a few minutes they will do nothing but slack off. She is known as the "Dragon Lady" (at least behind her back) for the harsh criticism and punishment she disburses whenever an employee makes an error. Kendra is a __________ manager.

Douglas McGregor observed that all managers tend to share common assumptions about employees.

Than Wok emigrated from his war-torn country to the U.S. almost two years ago. He recently found a job working on an assembly line at a major computer manufacturer. Than left his friends and family behind when he came to the United States. He is lonely and hopes that his fellow employees will accept him so that he can build some lasting friendships. According to Maslow, Than wants to satisfy his:

At Qliktech, the company CEO, Lars Bjork, honors employees who demonstrate the company's core values. Qliktech holds a summit each year, where it selects and awards one employee in each of several values categories that include (1) challenge; (2) move fast; (3) be open and straightforward; (4) teamwork for results; and (5) take responsibility. Rather than posting core values someplace everyone passes by each day, the CEO finds that providing _________ rewards once each year provides the message to all employees that these are important values.

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Jerry Stead is the chairman of Ingram Micro, a technology provider with 13,000 employees. He answers his own phone line to take calls from employees and declares that if the company is doing something right he loves to hear about it. He also wants to know if there's something they should be doing differently. Jerry Stead is building teamwork by:

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Theory Y managers are likely to use empowerment to motivate employees.

At one of the new campuses of Wild Oak Community College, administrative staff members are trained on a number of jobs including general student registration procedures, advising, counseling, computer support, and faculty assistance. Although Christy usually registers students and Sam usually advises students, they can easily switch roles and help each other out during busy times. They can also be called into a classroom to assist an instructor troubleshoot a computer issue. Unlike other colleges where lines are long and students must come back several times in order to be served, at Wild Oak, you never hear someone say, "It's not my job!" This campus has successfully implemented _____________.

John dropped out of school after the ninth grade and now must support himself though he has few skills. He is a part-time employee at a small retailer earning the minimum wage. John would like to earn more, but hasn't been able to find a better job. He is having a hard time paying his rent and utility bills and has quit eating breakfast to try to save on his food bills. John is having trouble meeting his:

According to McGregor, Theory X managers assume that employees dislike work, and will avoid it if possible.

Maslow placed _________ needs at the highest level of his hierarchy.

Job enrichment is based on Herzberg's higher motivators, such as responsibility, achievement, and recognition.

Which of the following statements would a proponent of management by objectives likely make?

Motivational formulas are:

Jerry has a great deal of faith in the abilities of his subordinates. He believes that most employees want to be productive, and will work hard if given the proper incentives. He also believes that most firms do not take full advantage of the intelligence and creativity of their employees. For these reasons Jerry favors a managerial style that allows employees to be flexible and creative in how they do their jobs, and empowers them to make and implement decisions. Jerry is a Theory Y manager.

According to goal-setting theory, in order for goals to enhance motivation and performance they must be:

Herzberg's study showed that pay was the job characteristic that ranked highest as a motivator.