Question 1

Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

Accepted Answer

A) True 
 B)False

Question 2

When establishing criteria to measure the success of a customer-oriented business, managers should:

Accepted Answer

A)  limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.
B)   focus most of their attention on measures of employee satisfaction, since without good employees the firm will not be competitive.
C)   focus primarily on financial measures, but pay some attention to non-financial concerns.
D)  recognize that, while financial measures are important and should be considered, the purpose of the firm is to satisfy both internal and external customers.E) A) and B)
F) None of the above

Question 3

A meaningful mission statement should address topics such as the organization's:

Accepted Answer

A)  form of ownership and methods of financing.
B)  self-concept and company philosophy.
C)   advertising strategy and distribution plan.
D)  tactical plans and contingency plans.E) A) and B)
F) A) and C)

Question 4

PMI is a problem solving technique that involves listing pluses, minuses and implications.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Accepted Answer

A)  supply both a vision and a moral and ethical foundation for growth.
B)   provide the sense of stability and orderliness the organization needs to withstand the challenges posed by a changing environment.
C)   have a strong track record of focusing on the accomplishment of financial objectives.
D)  are effective at using autocratic techniques.E) A) and C)
F) B) and C)

Question 6

is the art of utilizing organizational resources to accomplish goals at work.

Accepted Answer

A)  Socialization
B)   Justification
C)   Preparation
D)  ManagementE) All of the above
F) B) and C)

Question 7

Which of the following activities is part of the planning function of management?

Accepted Answer

A)  Assigning a particular worker to do a specific task
B)  Looking at market forecasts to identify future business opportunities and challenges
C)   Praising a sales representative who has far exceeded her monthly sales objectives
D)  Conducting a job interview with a potential new employeeE) A) and B)
F) None of the above

Question 8

Objectives should be expressed as broad, general principles rather than as specific short-term results.

Accepted Answer

A) True 
 B)False

Question 9

is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Accepted Answer

A)  Controlling
B)   Outsourcing
C)  Organizing
D)  CoordinatingE) A) and B)
F) B) and D)

Question 10

Enabling is the term used to describe the process by which employees recognize and respect the authority of managers to issue orders.

Accepted Answer

A) True 
 B)False

Question 11

Managers make decisions about how to use organizational resources to accomplish goals.

Accepted Answer

A) True 
 B)False

Question 12

Lamont is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Lamont's behavior is an example of the free rein style of leadership.

Accepted Answer

A) True 
 B)False

Question 13

Free-rein leaders tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

Accepted Answer

A) True 
 B)False

Question 14

Research has shown that employee participation in decision-making improves job satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

Accepted Answer

A) True 
 B)False

Question 16

One example of tactical planning is setting annual budgets and deciding on other details and activities necessary to meet the strategic objectives.

Accepted Answer

A) True 
 B)False

Question 17

skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

Accepted Answer

A)  Creative
B)  Technical
C)  Conceptual
D)  AutonomicE) None of the above
F) A) and B)

Question 18

The management function that involves guiding, training, and motivating others to work toward the achievement of an organization's goals is called leading.

Accepted Answer

A) True 
 B)False

Question 19

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

Accepted Answer

A) True 
 B)False

Question 20

Strategic planning looks at the organization as a whole, while planning focuses on daily tasks and decisions.

Accepted Answer

A)  tactical
B)   strategic
C)   mission
D)  operationalE) None of the above
F) All of the above

Exam 7: Management and Leadership

Contingency planning is most important in markets where conditions are relatively stable and market growth is predictable.

Correct AnswerverifiedShow Answer

Strategic planning looks at the organization as a whole, while planning focuses on daily tasks and decisions.

Correct AnswerverifiedShow Answer

Objectives should be expressed as broad, general principles rather than as specific short-term results.

Correct AnswerverifiedShow Answer

Managers make decisions about how to use organizational resources to accomplish goals.

Correct AnswerverifiedShow Answer

Free-rein leaders tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

Correct AnswerverifiedShow Answer

The management function that involves guiding, training, and motivating others to work toward the achievement of an organization's goals is called leading.

Correct AnswerverifiedShow Answer

Lamont is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Lamont's behavior is an example of the free rein style of leadership.

Correct AnswerverifiedShow Answer

A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

Correct AnswerverifiedShow Answer

A meaningful mission statement should address topics such as the organization's:

Correct AnswerverifiedShow Answer

One example of tactical planning is setting annual budgets and deciding on other details and activities necessary to meet the strategic objectives.

Correct AnswerverifiedShow Answer

Controlling provides managers and workers with feedback that helps them adjust to deviations from plans.

Correct AnswerverifiedShow Answer

PMI is a problem solving technique that involves listing pluses, minuses and implications.

Correct AnswerverifiedShow Answer

is the management function that involves allocating resources, assigning tasks, and establishing procedures for accomplishing the organizational objectives.

Correct AnswerverifiedShow Answer

Which of the following activities is part of the planning function of management?

Correct AnswerverifiedShow Answer

Research has shown that employee participation in decision-making improves job satisfaction.

Correct AnswerverifiedShow Answer

is the art of utilizing organizational resources to accomplish goals at work.

Correct AnswerverifiedShow Answer

Which of the following best summarizes the type of leader future organizations are likely to need? In the future, organizations will need leaders who:

Correct AnswerverifiedShow Answer

skills involve a manager's ability to picture the organization as a whole and the relationship among its various parts.

Correct AnswerverifiedShow Answer

When establishing criteria to measure the success of a customer-oriented business, managers should:

Correct AnswerverifiedShow Answer

Enabling is the term used to describe the process by which employees recognize and respect the authority of managers to issue orders.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified