Question 1

________are a set of standards for quality management and quality assurance.

Accepted Answer

A)  ISO 9000
B)  TQM 2003/2004
C)  ISO 14000
D)  EPA 2000E) B) and D)
F) All of the above

Question 2

Operations management in the service industry:

Accepted Answer

A)  is tied to the export sector.
B)  a much larger share of total output is being produced by non-profit organizations.
C)  is all about creating a good experience for those who use the service.
D)  is declining.E) B) and D)
F) None of the above

Question 3

Production creates form utility.

Accepted Answer

A) True 
 B)False

Question 4

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

Accepted Answer

A)  equities.
B)  services.
C)  goods.
D)  resources.E) A) and D)
F) None of the above

Question 5

Telecommuting is another word for outsourcing.

Accepted Answer

A) True 
 B)False

Question 6

involves producing what the customer wants while reducing errors before and after delivery to the customer.

Accepted Answer

A)  Quality
B)  Allocative efficiency
C)  CAD/CAM
D)  ControllingE) None of the above
F) C) and D)

Question 7

Juan is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Juan is involved in marketing management.

Accepted Answer

A) True 
 B)False

Question 8

Although lean manufacturing attempts to reduce the amount of labour used in the manufacturing process,it typically does so by increasing the amount of most of the other resources used in the production process.

Accepted Answer

A) True 
 B)False

Question 9

Materials requirement planning is a newer version of enterprise resource planning.

Accepted Answer

A) True 
 B)False

Question 10

How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis.

Accepted Answer

In the past,quality control was done by ...

Question 11

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Accepted Answer

A) True 
 B)False

Question 12

The assembly line layout remains the most popular layout for most processes.

Accepted Answer

A) True 
 B)False

Question 13

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n) :

Accepted Answer

A)  intermittent process.
B)  just-in-time process.
C)  analytic process.
D)  lean manufacturing system.E) A) and D)
F) A) and C)

Question 14

Most new manufacturers use:

Accepted Answer

A)  synthetic systems.
B)  inhibited processes.
C)  continuous processes.
D)  intermittent processes.E) A) and D)
F) A) and C)

Question 15

Which is the most complex chart?

Accepted Answer

A)  Gantt
B)  PERT
C)  Flow
D)  ControlE) None of the above
F) A) and B)

Question 16

Canada ranks fairly well in world competitiveness.

Accepted Answer

A) True 
 B)False

Question 17

Operations management planning includes such issues as facility location and facility layout.

Accepted Answer

A) True 
 B)False

Question 18

Despite its early promise,computer-aided design has not met with much success in increasing productivity.

Accepted Answer

A) True 
 B)False

Question 19

Using computers is one way the service sector is improving productivity.

Accepted Answer

A) True 
 B)False

Question 20

Facility layout is a function of operations management that involves determining the best way to arrange resources in order to produce goods and services effectively and efficiently.

Accepted Answer

A) True 
 B)False

Exam 10: Producing World-Class Goods and Services

Although lean manufacturing attempts to reduce the amount of labour used in the manufacturing process,it typically does so by increasing the amount of most of the other resources used in the production process.

Correct AnswerverifiedShow Answer

________are a set of standards for quality management and quality assurance.

Correct AnswerverifiedShow Answer

Despite its early promise,computer-aided design has not met with much success in increasing productivity.

Correct AnswerverifiedShow Answer

Production creates form utility.

Correct AnswerverifiedShow Answer

Using computers is one way the service sector is improving productivity.

Correct AnswerverifiedShow Answer

Materials requirement planning is a newer version of enterprise resource planning.

Correct AnswerverifiedShow Answer

involves producing what the customer wants while reducing errors before and after delivery to the customer.

Correct AnswerverifiedShow Answer

Production management has been the traditional term used to refer to the activities managers perform to help their firms create:

Correct AnswerverifiedShow Answer

Operations management in the service industry:

Correct AnswerverifiedShow Answer

Operations management planning includes such issues as facility location and facility layout.

Correct AnswerverifiedShow Answer

ABC Fabrics promotes itself as a specialty manufacturer that will produce according to customer specifications.This firm will probably be best served by using an intermittent process in production.

Correct AnswerverifiedShow Answer

Which is the most complex chart?

Correct AnswerverifiedShow Answer

The assembly line layout remains the most popular layout for most processes.

Correct AnswerverifiedShow Answer

Canada ranks fairly well in world competitiveness.

Correct AnswerverifiedShow Answer

How has the emphasis of quality control changed in recent years? Describe some of the modern quality control techniques that illustrate this change in emphasis.

Correct AnswerverifiedIn the past,quality control was done by ...View AnswerShow Answer

Facility layout is a function of operations management that involves determining the best way to arrange resources in order to produce goods and services effectively and efficiently.

Correct AnswerverifiedShow Answer

Juan is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Juan is involved in marketing management.

Correct AnswerverifiedShow Answer

Most new manufacturers use:

Correct AnswerverifiedShow Answer

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n) :

Correct AnswerverifiedShow Answer

Telecommuting is another word for outsourcing.

Correct AnswerverifiedShow Answer

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In the past,quality control was done by ...
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