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Exam 11: Motivating Employees

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Question 61

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Job enlargement attempts to enrich jobs by combining a series of tasks into one challenging and interesting assignment.

A) True
B) False

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Question 62

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Herzberg's research found that the characteristic key motivational factors had in common was that they:

A) were related to job content.
B) were easy to explain and easy to measure.
C) focused on making the jobs performed by employees simpler to accomplish.
D) allowed more productive workers to receive higher compensation.

E) A) and B)
F) A) and C)

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Question 63

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Letting people know you appreciate their work is usually more powerful than giving money alone.

Equity judgments are objective measurements of the fairness between a worker's effort and their compensation.

When Elaine accepted a position with Cannon Corporation in Halifax,Nova Scotia,she felt uneasy.She was new to the area and new to this company.However,she was pleased that her new job offered her the opportunity to play on the company's volleyball team.She quickly made new friends and,through her new friends,learned about the city.Apparently,Elaine's new job satisfies her ______needs.

According to Herzberg,when a hygiene factor is not fulfilled,workers will become dissatisfied.

attempts to increase task efficiency by breaking down jobs into simple steps and assigning people to each of those steps.

Describe and compare the basic contributions of Maslow and Herzberg to the understanding of worker motivation.

Ramon works at Montreal Medical Instruments.His job was recently redefined so that he now has more flexibility in the hours he works and more say in the procedures used on the job.This suggests that Montreal Medical Instruments is trying to change Ramon's job so that it has more:

Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

Which of the following practices would be most consistent with the views of Frederick Taylor?

Gen Z is a large group.

Frederick Taylor based his approach on the belief that each worker was an individual who should be treated as a unique asset to the firm.

According to equity theory,if workers perceive that their level of effort is greater than their compensation,they will work to increase their productivity.

According to Herzberg,a sense of achievement,earned recognition,and interest in the work itself were all:

Feedback enhances worker motivation by giving workers a feeling of achievement and recognition.

According to goal-setting theory,the responsibility for establishing an organization's goals lies solely in the hands of top management.

Melody has worked as a secretary at Consolidated Freight Handling for ten years.She earns a good salary and is well liked by her fellow workers and managers.However,she has been passed over for promotion twice and feels that no one appreciates her abilities and skills.Melody is concerned with satisfying her:

At ABC Motorcar Company,workers are grouped into teams.Each team is responsible for assembling an entire automobile.ABC gives teams the freedom and flexibility to decide for themselves how to divide up the work.The company keeps the workers informed about how their cars are selling,and even shows them the comments customers make about quality and performance on customer satisfaction questionnaires.ABC Motorcar Company is using a strategy of:

Douglas McGregor described two very different sets of managerial attitudes about workers,which he called: