Question 1

When establishing criteria to measure the success of a business,managers should:

Accepted Answer

A)  focus most of their attention on measures of employee satisfaction,since without good employees the firm will not be competitive.
B)  focus primarily on financial measures,but pay some attention to nonfinancial concerns.
C)  recognize that,while financial measures are important and should be considered,the purpose of the firm is to satisfy both internal and external customers.
D)  limit their attention to financial measures such as profit and return on investment since these are the only objective and quantifiable measures available.E) All of the above
F) None of the above

Question 2

The traits used by autocratic leaders include warmth,friendliness,and understanding.

Accepted Answer

A) True 
 B)False

Question 3

The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

Accepted Answer

A) True 
 B)False

Question 4

Explain the differences between strategic,tactical,operational,and contingency planning.

Accepted Answer

Strategic planning is long-range plannin...

Question 5

Managers who listen to their subordinates and allow them to participate in decision-making are using the ________style of leadership.

Accepted Answer

A)  free-rein
B)  participative
C)  autocratic
D)  bureaucraticE) A) and B)
F) B) and D)

Question 6

Organizing involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

Accepted Answer

A) True 
 B)False

Question 7

Most managers consider planning to be of little importance in today's rapidly changing business environment.

Accepted Answer

A) True 
 B)False

Question 8

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Accepted Answer

A) True 
 B)False

Question 9

Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

Accepted Answer

A) True 
 B)False

Question 10

Crisis planning develops responses to sudden changes in the environment.

Accepted Answer

A) True 
 B)False

Question 11

Staffing is critical in the Internet and high-tech areas.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements about effective leadership is the most accurate?

Accepted Answer

A)  One trait of effective managers is that they consistently maintain the same style of leadership.
B)  The most effective leadership style depends on who is being led and in what situation.
C)  The democratic style of leadership will almost always improve the effectiveness of the organization.
D)  Most effective leaders share certain specific traits.E) B) and C)
F) A) and B)

Question 13

Adriana is a manager for a small manufacturing firm.She spends most of her time assigning specific tasks to workers and evaluating their performance on a daily basis.These responsibilities suggest that Adriana is a middle manager.

Accepted Answer

A) True 
 B)False

Question 14

While goals are measurable,objectives are not.

Accepted Answer

A) True 
 B)False

Question 15

Management carries out the vision created by leadership.

Accepted Answer

A) True 
 B)False

Question 16

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Accepted Answer

A) True 
 B)False

Question 17

When a firm makes use of SWOT analysis,one of its objectives is to:

Accepted Answer

A)  identify the things it does well as an organization and the things it needs to improve.
B)  set specific short-term performance standards for each department.
C)  evaluate the desirability of issuing stocks or bonds in the current financial climate.
D)  identify the best employees to fill each position within the organization.E) A) and B)
F) C) and D)

Question 18

Gordon has just been promoted to a position as a first-line manager.At this level of management,he will have to use human relations and conceptual skills as well as technical skills.

Accepted Answer

A) True 
 B)False

Question 19

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Accepted Answer

A) True 
 B)False

Question 20

A mission statement outlines the fundamental purposes of an organization.

Accepted Answer

A) True 
 B)False

Exam 8: Management and Leadership

Organizing involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

Correct AnswerverifiedShow Answer

Two of the key components of the control process are setting clear performance standards and communicating results and deviations to the employees involved.

Correct AnswerverifiedShow Answer

The traits used by autocratic leaders include warmth,friendliness,and understanding.

Correct AnswerverifiedShow Answer

The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

Correct AnswerverifiedShow Answer

While goals are measurable,objectives are not.

Correct AnswerverifiedShow Answer

Management carries out the vision created by leadership.

Correct AnswerverifiedShow Answer

Which of the following statements about effective leadership is the most accurate?

Correct AnswerverifiedShow Answer

When establishing criteria to measure the success of a business,managers should:

Correct AnswerverifiedShow Answer

Adriana is a manager for a small manufacturing firm.She spends most of her time assigning specific tasks to workers and evaluating their performance on a daily basis.These responsibilities suggest that Adriana is a middle manager.

Correct AnswerverifiedShow Answer

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

Correct AnswerverifiedShow Answer

Explain the differences between strategic,tactical,operational,and contingency planning.

Correct AnswerverifiedStrategic planning is long-range plannin...View AnswerShow Answer

When a firm makes use of SWOT analysis,one of its objectives is to:

Correct AnswerverifiedShow Answer

A mission statement outlines the fundamental purposes of an organization.

Correct AnswerverifiedShow Answer

Staffing is critical in the Internet and high-tech areas.

Correct AnswerverifiedShow Answer

Crisis planning develops responses to sudden changes in the environment.

Correct AnswerverifiedShow Answer

Gordon has just been promoted to a position as a first-line manager.At this level of management,he will have to use human relations and conceptual skills as well as technical skills.

Correct AnswerverifiedShow Answer

Managers who listen to their subordinates and allow them to participate in decision-making are using the ________style of leadership.

Correct AnswerverifiedShow Answer

Most managers consider planning to be of little importance in today's rapidly changing business environment.

Correct AnswerverifiedShow Answer

Tactical planning involves making decisions about which customers to serve,what products or services to sell,and the geographic areas in which the firm will compete.

Correct AnswerverifiedShow Answer

The experience gained by first-line managers as they perform their jobs enables them to acquire all the skills they will need when promoted to higher levels of management.

Correct AnswerverifiedShow Answer

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Strategic planning is long-range plannin...
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