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Exam 8: Management and Leadership

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Question 1

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The encompassing explanation of why an organization exists and what it is trying to achieve is called the organization's directive.

A) True
B) False

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Question 2

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When setting standards used in controlling,it is better to simply state general goals such as "better quality" or "higher levels of consumer satisfaction" than it is to spend a lot of time and effort developing more specific standards.

A) True
B) False

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Question 3

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Research has shown that the democratic style of leadership is the most effective style of leadership.

Why is it necessary for a company to have a contingency plan?

Jamal is part of a management group that is examining whether his company,State Engineering,should offer some important new services that would broaden its business by appealing to a different group of potential clients.Jamal's group is involved with:

skills involve a manager's ability to picture the organization as a whole and the relationship of various parts.

Planning is a key management function because other management functions depend on having a good plan.

Knowledge management tries to keep people from doing what?

Top managers make less use of ________skills than supervisory managers.

planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

SWOT analysis helps firms identify both competitive threats and market opportunities.

The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

is the management function that involves determining whether an organization is progressing toward its goals,rewarding employees for doing a good job,and taking corrective action when they are not.

Research has shown that employee participation in decision-making improves job satisfaction.

Researchers have determined that all effective leaders have similar traits.

Lucy is part of the top management team at Cloudy Daze Rain Gear,a company that produces umbrellas,raincoats,hats,and all-weather shoes.As a member of top management,Lucy is more likely to be involved in strategic planning than in tactical planning.

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity,they are involved in the function of:

Employees often work with managers to develop a(n) ________that outlines the fundamental purposes of their organization.

Today,management is becoming more progressive.Many managers are being educated not to ________employees.

Which of the following activities is part of the organizing function of a manager?