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Exam 7: Management and Leadership

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Question 71

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Phillip is a manager for Connect Cable. Most of his day is spent scheduling the specific service calls that each employee performs, verifying job completion, and evaluating employee performance on each call. These responsibilities suggest that Phillip is a middle manager.

A) True
B) False

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Question 72

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Briana is an office manager and consistently has to tell her employees what to do, watch over their tasks, and reprimand those who don't listen to her orders. Briana is a modern manager.

A) True
B) False

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Question 73

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Will is a manager for a major manufacturing corporation. He strives to maintain a free-rein approach to leadership in most situations. However, the company recently lost a major contract that it needs to continue the current level of operation. Management needs to take quick action to adjust, including slashing expenses. Under these conditions, Will should maintain his free-rein style of leadership.

Despite all of the changes in the business environment, the basic way a manager performs his or her job has remained remarkably constant.

Aleah is a first-line manager at her company. At this level of management, she will use human relations and conceptual skills as well as technical skills.

A comparison of leadership and management suggests that leadership is about creating a vision, while management is about carrying out that vision.

The question of how to implement change within an organization is the responsibility of the firm's CEO.

Bethany was recently promoted to first-line manager. Her company is very traditional in its approach to management. In her position, Bethany probably spends a lot of time giving employees detailed and specific instructions.

Kobe is part of a group of managers at Earthbound Engineering examining whether the company should offer some significant new services that would increase business by appealing to a different group of potential clients. Kobe's group is involved with

When a firm makes use of SWOT analysis, one of its objectives is to

Winston is quick and decisive. He makes most decisions by himself, issues orders, and expects his subordinates to follow them without question. Winston's behavior is an example of the free-rein style of leadership.

A long time employee of Brightside Electrical, Braden, has been promoted to foreman. In his new position, Braden will rely on

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Which of the following is a clear performance standard?

A key to effective leadership is the ability to

Identify and define the four key functions of management.

Which of the following activities is part of the planning function of management?

The traits that characterize participative leaders include flexibility, good listening skills, and empathy.

A CEO is often the president of the firm and is responsible for developing the strategic plans.