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Supervisory managers usually work more with ideas than with people.

A) True
B) False

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Due to the fact that employees today often know much more about technology and the technical aspects of their jobs than their managers do, progressive managers emphasize teamwork and cooperation as a strategy for getting work done.

A) True
B) False

Correct Answer

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Financing is one of the four key functions of management.

A) True
B) False

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The visual illustration of the relationships among the people within an organization that shows who is accountable for the work and who reports to whom is called a Gantt Chart.

A) True
B) False

Correct Answer

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________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.


A) Crisis
B) Tactical
C) Operational
D) SWOT

E) All of the above
F) B) and C)

Correct Answer

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Perfect Fit Athletics, a popular maker of men's and women's athletic wear, has just reported a record profit. This proves that the firm is successfully achieving its goals.

A) True
B) False

Correct Answer

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Today's progressive managers


A) prefer to use the autocratic style of leadership.
B) emphasize teamwork and cooperation rather than discipline and order giving.
C) face fewer challenges and problems than managers in the past.
D) can rely on a much higher level of worker loyalty to the organization than in the past.

E) B) and C)
F) A) and B)

Correct Answer

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Amazon customers often find it helpful to read reviews for products they're considering purchasing. After ultimately making the purchase, the customer can go to Amazon and post his or her opinion of the recently purchased product. This strategy not only assists other customers with their decision making, it helps Amazon assess the products it sells. Which of the following statements attests to the value of this service?


A) This action provides for complete transparency of company financial performance.
B) This action supports a key criterion of the control function: the measurement of customer satisfaction.
C) This action provides for better tactical planning, particularly the budgeting process.
D) This action supports the premise of recruiting, hiring, and motivating the employees who believe in social media and other ways to reach customers.

E) All of the above
F) C) and D)

Correct Answer

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A leader's most important job may be to transform the way the company does business so that it's more effective and efficient.

A) True
B) False

Correct Answer

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Managers must earn the trust of their employees.

A) True
B) False

Correct Answer

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Operational planning looks at the organization as a whole, while strategic planning focuses on specific departmental actions.

A) True
B) False

Correct Answer

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The last step in the rational decision-making model is to determine whether the decision was a good one and follow up.

A) True
B) False

Correct Answer

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Employees often work with managers to develop a(n) ________ that outlines the fundamental purposes of their organization.


A) organization chart
B) value statement
C) mission statement
D) PERT diagram

E) A) and B)
F) C) and D)

Correct Answer

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Autocratic leadership is likely to be effective when


A) subordinates are highly trained professionals.
B) the organization faces an emergency situation.
C) workers enjoy expressing their opinions and having a say in what is done.
D) the manager is uncertain about the best strategy to pursue.

E) None of the above
F) A) and B)

Correct Answer

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One trend of the leading management function is to empower employees, giving them as much freedom as possible to become self-directed and self-motivated.

A) True
B) False

Correct Answer

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Strategic planning determines the major goals of the organization.

A) True
B) False

Correct Answer

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Last year, Game Guys, Inc., had its most successful rollout of one of its first person games in the company's history. The CEO announced sales and profits had far exceeded company projections. He attributed the success to a flexible plan, which included good design, accurate product testing, and innovative marketing and sales tactics. In order to have good recall of the procedures that were put in place for this successful introduction, he has charged a team of managers to develop a(n) ________ system, so the company can avoid "reinventing the wheel." For future introductions, he wants to be able to recall what worked and what didn't work.


A) information technology
B) human relations management
C) enablement management
D) knowledge management

E) B) and D)
F) A) and B)

Correct Answer

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________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.


A) Strategic
B) Contingency
C) Tactical
D) Alternative

E) C) and D)
F) A) and D)

Correct Answer

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Brainstorming is coming up with as many solutions as possible in a short period of time with a focus toward not censoring anyone's ideas.

A) True
B) False

Correct Answer

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The management function that involves guiding, training, and motivating others to work toward the achievement of an organization's goals is called leading.

A) True
B) False

Correct Answer

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