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It was 8:00 A.m.on Saturday morning.Liz just learned that her well-meaning cousins were headed over to help her unpack her household.She had just moved back to Chicago from the west coast.Were they really planning to work,or were they expecting brunch? A bagel and pastry shop was just up the road.She would call in a food order.When she arrived to pick up,it was not what she ordered.The store associate quickly made it right,and offered an extra dozen bagels to make-up for the mistake.There was no need to check with the supervisor,as the employee was _______________ to make decisions that translate into good customer service.


A) structured
B) empowered
C) asked by the customer
D) deputized

E) A) and D)
F) All of the above

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Preferred Pet Care,Inc. ,a mobile veterinary care company is planning for the future.As a business student who has studied social trends,which of the following statements reflects the need for Preferred Pet Care's service in the future?


A) Mobile pet care will not be needed because the majority of people are working which means that nobody is home.
B) People will always prefer to take their pets to the veterinary clinic.
C) The aging population will be a sizeable market for this firm.
D) People who would require this service would be higher income individuals.Retired people would not be a market for this firm because they do not have money to care for pets.

E) A) and B)
F) None of the above

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The threat of terrorism,


A) benefits most businesses because just about all companies contribute toward averting these threats.
B) will certainly affect companies that participate in global trade,but most large U.S.companies do their business domestically.
C) has increased the quality of life of most people because companies employ more workers when the threat is high,and workers help companies increase profits.
D) is costly to most firms because it is costly to governments who increase taxes to pay for added protection.

E) A) and B)
F) All of the above

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Robin has started her own Internet consulting firm.While she recognizes the risks involved in operating a business,she is still willing to invest her time,effort,and money in hopes of earning a profit.Robin is an example of an entrepreneur.

A) True
B) False

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Honesty,integrity,and high ethical standards are essential to a capitalist economic system like the one that operates in the United States.

A) True
B) False

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How is the profile of business owners changing?


A) In the U.S. ,men between the ages of 18 and 24 are starting businesses at a faster rate than men of all ages,or women of all ages.
B) Recent male immigrants,who can legally work in the U.S. ,are starting businesses at a faster rate than natural-born male citizens,and at a faster rate than all women.
C) Businesses owned by minority women are growing at a faster rate than businesses owned by men or nonminority women.
D) It is difficult to collect information on the profile of business owners.Most new businesses do not file so they don't have to pay taxes.

E) C) and D)
F) A) and C)

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John earned the same amount of money this year as he did last year.Thus,his standard of living must be the same as it was last year.

A) True
B) False

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The war on terrorism has had a significant effect in drawing many resources from the U.S.economy and led to many additional costs for businesses.

A) True
B) False

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Efficiency in distribution systems around the world has led to:


A) increased world trade.
B) decreased world trade.
C) decreased international competition.
D) reduced standards of living around the world.

E) All of the above
F) A) and B)

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Contemporary governments promote business development by:


A) increasing business regulations.
B) providing government ownership of businesses.
C) permitting businesspeople to conduct business without the use of contracts.
D) establishing a currency that's tradable in world markets.

E) A) and D)
F) None of the above

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Maintaining a high quality of life requires the combined efforts of businesses,nonprofit organizations,and government agencies.

A) True
B) False

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To remain competitive in today's market,firms must produce a quality product and offer outstanding service at a reasonable price.

A) True
B) False

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Which of the following organizations is an example of the goods-producing sector of the economy?


A) Ford Motor Company
B) Florida State University
C) Children's Hospital
D) H & R Block Tax Consulting

E) A) and D)
F) A) and B)

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The statistical study of the human population to describe its size,age,gender,and income is known as diversity recognition.

A) True
B) False

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Competition among businesses has never been greater.Identify and describe several ways that businesses can become more competitive.

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Businesses can compete by exceeding cust...

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Which of the following statements best describes how firms must treat their front-line workers in order to remain competitive? Front-line workers must be ____________.


A) empowered with the authority to respond quickly to the unmet needs of customers
B) closely supervised to reduce the risk of product liability and discrimination law suits
C) eliminated and replaced with automated equipment whenever possible
D) relieved of any burden to make a customer decision

E) B) and C)
F) A) and C)

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Companies that sell goods to consumers over the Internet are engaging in:


A) B2C transactions.
B) IOU transactions.
C) B2B transactions.
D) Y2K transactions.

E) None of the above
F) All of the above

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Countries with an inadequately trained work force and few entrepreneurs often achieve the highest levels of income by relying on a large number of workers.

A) True
B) False

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An entrepreneur risks time and money to start and manage a business.

A) True
B) False

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The capitalist system relies heavily on:


A) protectionist policies with respect to world markets.
B) minimizing government intervention in corrupt business practices.
C) making sure that currencies are never under-valued.
D) honesty,integrity,and high ethical business standards.

E) A) and D)
F) B) and D)

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