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Recruiting is relatively easy today because qualified labor is so plentiful.

A) True
B) False

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A reason workers tend to receive fewer promotions than in the past is that:


A) most firms now believe hiring people outside the organization is a better way to fill management positions because it brings in "new blood."
B) the movement toward flatter organizational structures,provide fewer opportunities to move upward.
C) firms have found that promoting employees can create jealousy and resentment among the workers who are not promoted.
D) very few of today's supervisors and lower-level managers have the qualifications needed to move into higher management positions.

E) A) and B)
F) A) and C)

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Fringe benefit payments account for about thirty percent of payroll costs today.

A) True
B) False

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The "employment at will" doctrine maintained that a firm could only fire a worker if it could demonstrate "just cause."

A) True
B) False

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Sick-leave pay,vacation pay,pension plans,and health plans that provide additional compensation to employees are called:


A) fringe benefits.
B) off-schedule salary.
C) bonus sharing.
D) nonmonetary salaries.

E) A) and B)
F) B) and D)

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____________ introduces new employees to the organization,their fellow workers,their supervisors,and to the policies,practices,and objectives of the firm.


A) Vestibule training
B) Employee initiation
C) Employee orientation
D) Job specification

E) None of the above
F) A) and B)

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Most experienced workers have a clear idea of what is expected of them even if managers do not communicate their expectations explicitly.

A) True
B) False

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Even employees who work on a busy production floor need performance appraisals.If the manager cannot conduct a closed-door appraisal session,the supervisor should conduct these wherever he/she can find room.

A) True
B) False

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Which of the following statements about team pay is the most accurate?


A) Most managers are very satisfied with the team-based pay programs that are currently in place.
B) Most managers have concluded that team pay methods are so complex and difficult to administer that they have gone back to pay plans based on rewarding workers for their individual achievements.
C) Although individuals who make an outstanding contribution should be recognized and rewarded,a pay system based strictly on individual performance can undermine the cohesiveness teams need to meet their goals.
D) Team pay plans should emphasize individual rewards since the team can succeed only if all individuals are highly motivated to work as hard as possible.

E) B) and C)
F) A) and D)

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According to information in Chapter 11,which of the following is not one of the three steps HR managers use as part of training and development?


A) Assessing the types of training needed by your firm.
B) Designing the training activities,including selecting the types) of training activities that will be pursued.
C) Predicting the success of each new employee/trainee prior to training.
D) Evaluating the effectiveness of the training after it is accomplished.

E) A) and B)
F) A) and D)

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Ruth Gray is a manager who takes pride in her ability to be fair and impartial.She treats all workers the same way,and evaluates them all using the same standards.Ruth is likely to have difficulty with the adjustments needed to accommodate disabled workers.

A) True
B) False

Correct Answer

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Management is turning to a strategy of offering more lateral transfers due to the fact that many companies are operating under a flatter organization structure.

A) True
B) False

Correct Answer

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Minority groups have made great strides in creating networking associations.For example,Black Enterprise Magazine sponsors networking forums.

A) True
B) False

Correct Answer

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The Equal Employment Opportunity Act gave the Equal Employment Opportunity Commission the authority to:


A) prevent firms from firing workers based on union affiliation.
B) issue guidelines for employer conduct in administering equal employment opportunity programs.
C) set salary schedules for protected groups.
D) require firms to pay women and minority workers more than white males for the same work.

E) A) and B)
F) A) and C)

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During the employee selection process,the screening interview is often conducted by:


A) the current workers in the applicant's department.
B) a member of the human resources department staff.
C) a selection committee consisting of managers from all departments within the organization.
D) the company's affirmative action officer.

E) All of the above
F) A) and B)

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Examples of soft benefits that a firm might offer are: onsite medical physician services,and exercise centers.

A) True
B) False

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The selection process may include an) _______________,where employment is only guaranteed for a specified period of time,until either a permanent offer is extended or the employee is discharged.


A) intern period
B) probationary period
C) contingent period
D) action pending period

E) B) and C)
F) A) and D)

Correct Answer

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Compensation is one of the main marketing tools a firm uses in its efforts to attract qualified employees.

A) True
B) False

Correct Answer

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A ____________ is a statement that identifies the minimum qualifications required of a worker in order to perform a specific job.


A) job description
B) performance criteria review
C) human resource inventory
D) job specification

E) None of the above
F) All of the above

Correct Answer

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Akiko Animoto works for a company that allows her to choose when she begins and ends her workday,as long as she works a required number of hours and is at her job station at certain specified core times.Akiko's company is using a compressed workweek plan.

A) True
B) False

Correct Answer

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