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The human resource function has become so critical that it is now a concern of all managers.

A) True
B) False

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A _________________ is a check of a potential employee's work record,academic record,credit history and recommendations.


A) personality profile
B) background investigation
C) fidelity appraisal
D) character review

E) A) and B)
F) All of the above

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Humphrey Communications uses a flextime plan.In their system,all employees must be on the job from 10:00 a.m.until 2:00 p.m.These hours are referred to as the:


A) core time.
B) mandatory attendance time.
C) shared facilities time.
D) compressed time.

E) B) and C)
F) A) and D)

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) Roy just accepted a job as a supervisor at a small manufacturing plant.His pay starts at $635 per week.Roy is paid on a(n) :


A) salary system.
B) commission plan.
C) rolling rate system.
D) income averaging plan.

E) C) and D)
F) A) and B)

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Which of the following statements about team pay is the most accurate?


A) Most managers are very satisfied with the team-based pay programs that are currently in place.
B) Most managers have concluded that team pay methods are so complex and difficult to administer that they have gone back to pay plans based on rewarding workers for their individual achievements.
C) Although individuals who make an outstanding contribution should be recognized and rewarded,a pay system based strictly on individual performance can undermine the cohesiveness teams need to meet their goals.
D) Team pay plans should emphasize individual rewards since the team can succeed only if all individuals are highly motivated to work as hard as possible.

E) B) and C)
F) A) and D)

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___________ is done in schools where employees are taught on equipment similar to that used on the job.


A) Vestibule training
B) Orienteering
C) Apprenticeship training
D) Mentoring

E) A) and D)
F) A) and C)

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Top level managers can benefit from being having their performance evaluated by subordinates.

A) True
B) False

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The most difficult step in the performance appraisal process is the actual performance evaluation.

A) True
B) False

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Rob is a human resource manager who is very concerned about the high cost of labour turnover at his firm.A good way for Rob's firm to eliminate high turnover costs is to establish a policy of hiring workers for trial periods.

A) True
B) False

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Randall is learning to be a carpenter by working alongside experienced carpenters.After one more year of this type of training,his union will classify Randall as a journeyman.Randall is involved in an apprenticeship program.

A) True
B) False

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The Amabala Corporation is reorganizing to make more extensive use of teams.The company plans to continue paying its workers based on their individual performance.This approach is likely to maximize the success of the team by encouraging all team members to exert their best effort.

A) True
B) False

Correct Answer

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An advantage of hiring from within is that it improves employee morale.

A) True
B) False

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The most common reason for hiring contingent workers is that they improve worker morale.

A) True
B) False

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Sally is a human resource manager with ABC Cooking Supplies who needs to recruit people to fill several positions within her company.Sally is most likely to rely on external recruiting sources if she:


A) wants to eliminate the need to meet affirmative action regulations.
B) believes that ABC's current employees do not have the qualifications necessary to successfully fill the positions.
C) places a great deal of importance on maintaining high morale for current workers.
D) needs to keep the cost of her recruiting efforts to a minimum.

E) C) and D)
F) All of the above

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Willie was recently hired to an entry level management position at ABC Resorts,a real estate development company.His superiors believe Willie has potential to move into a top management position within the organization.They have begun assigning Willie to a different department every few months so he can obtain the broad perspective needed by top managers.Willie's experiences are an example of:


A) job rotation.
B) multitasking.
C) an understudy position.
D) cross-functional management.

E) C) and D)
F) B) and C)

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Offering _________ can be a useful way for a firm to downsize without causing a serious decline in the morale of the remaining employees.


A) affirmative action
B) job sharing
C) flextime
D) early retirement

E) A) and C)
F) B) and C)

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What are the key features of flextime plans,compressed workweeks,and job sharing plans? Discuss the advantages and disadvantages of these approaches to scheduling employees.

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Flextime plans give employees some freed...

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A feature common to flextime plans is the establishment of core times when all employees are expected to be at their job stations.

A) True
B) False

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Managers telling employees what to do to meet goals and objectives is called directing.

A) True
B) False

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A ____ is a study of what is done by employees who hold various job titles.


A) Pre-selection
B) Job analysis
C) Job description
D) Job specification

E) A) and B)
F) A) and C)

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