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There are literally hundreds of laws and regulations that apply to human resource management.

A) True
B) False

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) The most likely reason a firm would pay its sales representatives a commission rather than a salary is that it wants to:


A) provide sales representatives with a strong incentive to generate more sales for the company.
B) keep the pay system as simple as possible.
C) be able to deduct the cost of compensating the sales representatives from its taxable income.
D) give the sales representatives a stronger incentive to collaborate with each other and act as a team.

E) C) and D)
F) A) and C)

Correct Answer

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Today's workers tend to be very loyal,as evidenced by declining turnover rates in most industries.

A) True
B) False

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Networking is only important at the highest levels of the organization HYPERLINK "" .

A) True
B) False

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Mary has just been hired by Tri State Power,Inc.to be a control room engineer at their nuclear power plant.Before Mary actually assumes her new position,she will practice handling emergency situations in a computerized mock-up that attempts to duplicate the sights,sounds,and experiences of a real control room under emergency conditions.Tri State is making use of:


A) time intensive training.
B) job replication.
C) vestibule training.
D) job simulation.

E) None of the above
F) B) and D)

Correct Answer

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Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.

A) True
B) False

Correct Answer

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A firm would be most likely to conduct __________ if it wanted to find out why valuable employees were leaving the company.


A) performance appraisals
B) job inventories
C) job simulations
D) exit interviews

E) A) and B)
F) A) and C)

Correct Answer

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) Workers who are paid a __________ receive a fixed compensation weekly,biweekly,or monthly.


A) commission
B) salary
C) piecework rate
D) royalty

E) All of the above
F) None of the above

Correct Answer

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At XYZ Industries,new workers are immediately assigned to jobs.They learn by doing the actual work and by watching longer-term employees.XYZ uses a policy of:


A) vertical assimilation.
B) on-the-job training.
C) operational apprenticeships.
D) vestibule training.

E) A) and D)
F) A) and C)

Correct Answer

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Trial periods are an effective method of reducing turnover costs.

A) True
B) False

Correct Answer

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If current trends continue,fringe benefits could account for approximately ______ percent of total payroll costs in the near future.


A) 6
B) 18
C) 24
D) 50

E) B) and C)
F) A) and D)

Correct Answer

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To protect older employees from discrimination based on age,governments in Canada are changing legislation with respect to issues such as:


A) mandatory retirement.
B) drug coverage.
C) wrongful dismissal.
D) employee rights and responsibilities.

E) A) and B)
F) A) and C)

Correct Answer

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Which of the following statements about early retirement is most accurate?


A) Traditional early retirement plans are no longer legal because they represent age discrimination.
B) An advantage of early retirement as a method of downsizing is that early retirement offers increase the morale of remaining workers.
C) Federal law requires firms to offer early retirement benefits to any worker who voluntarily offers to retire before the age of 60.
D) Workers who receive an offer for early retirement are likely to gain by refusing the firm's first offer and holding out for a better deal.

E) B) and C)
F) C) and D)

Correct Answer

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A corporate manager who supervises,coaches and guides selected lower-level employees is canned a mentee.

A) True
B) False

Correct Answer

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The process of recruiting,selecting,developing,motivating,evaluating,compensating and scheduling the employees needed to fill positions within an organization is called internal organizational management (IOM).

A) True
B) False

Correct Answer

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Julie recently began working in an entry-level management position.She has already shown great promise,so the company has decided to groom her for an upper level position.Marilyn,one of the more senior women managers in the company,has agreed to help Julie by introducing her to the right people,and by providing her with the guidance and advice she needs to be successful within the firm.Marilyn is acting as Julie's:


A) mentor.
B) assimilation assistant.
C) transfer agent.
D) network captain.

E) A) and C)
F) C) and D)

Correct Answer

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Help wanted ads,public and private employment agencies,and college placement bureaus are all ________ sources that human resource managers can use in their recruiting efforts.


A) secondary
B) passive
C) back-up
D) external

E) A) and D)
F) None of the above

Correct Answer

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A major purpose of employee orientation programs is to:


A) introduce new employees to the organization,their fellow employees,and their immediate supervisors.
B) give experienced employees a chance to learn new skills.
C) test new employees to determine where they should be assigned.
D) help workers who have been laid off find new jobs.

E) B) and D)
F) B) and C)

Correct Answer

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Corporate managers who supervise,coach,and guide lower-level employees and serve as their organizational sponsors are called:


A) networkers.
B) role models.
C) mentors.
D) corporate guides.

E) A) and B)
F) All of the above

Correct Answer

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The growing importance of human resource issues has led most firms to rely more and more on one department,the human resource department,to handle all human resource functions.

A) True
B) False

Correct Answer

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