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Exam 9: Adapting Organizations to Todays Markets

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Question 41

True/False

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Some firms use a combination of departmentalization techniques.

A) True
B) False

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Question 42

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Management at BIG Burgers,a nationwide chain of fast food restaurants,believes that its customers value a predictable and consistent level of service and quality.Top managers at BIG Burgers believe that when people stop at a BIG Burgers restaurant anywhere in Canada,they should know what to expect in terms of menu,price and quality.In order to maintain this consistency,BIG Burgers should adopt a decentralized organization.

A) True
B) False

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Question 43

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Which of the following describes an environment in which data is instantly available via the Internet to organizational partners?

Max Weber used the term ________ to describe middle managers whose job was to implement the orders of top management:

Explain the difference between a firm's formal organization and its informal organization.Why are both types of organization important to managers?

Bull's-eye,a regional discount retailer,watches carefully the operations of their best rivals.Bull's-eye rates and compares their operations to the best in the market.This firm is involved in:

Carlos is the person to see in the welding department if you are a new employee.While he is not a manager,he is the person that most of the others in the department look to for advice and assistance.Carlos is an important member of the firm's:

TQM focuses on the customer.

Matrix organizations bring together specialists from different parts of the firm to work on specific projects.

Mo was just hired by a firm that utilizes a bureaucratic organization.Mo is likely to encounter all of the following conditions except:

Workers in a matrix organization appear to have two bosses,however these team members do not actually report to more than one supervisor at a time.

Which of the following statements would best summarize Max Weber's views on the role of workers in an organization?

Ashley had been frustrated with her new job at Walnut Securities,until she befriended a secretary from another department.Over lunch in the cafeteria,her new friend shared with Ashley the way things really work at Walnut Securities.Ashley has quickly learned that:

Bently Bakeries is a nationwide bakery that has plants located throughout North America.Top management at Bently believes that customers in different regions have different tastes.It also recognizes that its bakeries face more intense competition in some regions than in others.Therefore,Bently's top management gives local managers the freedom to offer different types of breads and desserts,and to decide on a reasonable pricing strategy for its products.Bently seems to be a decentralized organization.

HipHop Music Company assigns workers to departments based on similar skills and has created a marketing department,a production department,a finance department,and a personnel department.This suggests that HipHop departmentalizes by:

An informal organization can be a valuable asset to managers attempting to create an environment of harmony and cooperation among employees.

Studies indicate that a manager's span of control is limited to seven employees.

Kitty holds a middle management position with a large corporation.She prefers to involve her subordinates in decision making.She also favours allowing workers a fair amount of flexibility in how they do their jobs.Kitty's approach to management exemplifies the principles first popularized by Max Weber.

ABC Corporation has experienced rapid growth during their five years of existence.While still relatively small,ABC is now big enough that Jennifer,the firm's CEO,has decided to organize the firm into functional departments.This organizational structure will offer ABC all of the following advantages except:

Buzzoff Corporation is a medium sized organization,organized with well-defined lines of authority and responsibility.Each employee reports to only one boss.However,the managers at Buzzoff often complain that they have no specialists available to offer advice,and inefficient long lines of communication.These characteristics suggest that Buzzoff employs a matrix organization.